11 questions
Where can I buy spare parts? Specifically, I have lost the sealing ring in the dust collector.
Many thanks for your help
Hello Tomatehuehn, thank you for your message and your review! 😊 You can easily order the sealing ring for your Power Cleaner 8500 (spare part number 9000047468) at the customer service point in your nearest Migros repair store - it costs CHF 3.20. You can find more information about repairs and spare parts here:https://filialen.migros.ch/de/filter:market_services-srv/center:46.8182,8.2275/zoom:8/ . 🚀
Best regards,
Your Migros supermarket team 💚
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Where can I order/buy new filters for the Mio Star Power Cleaner 8500?
Thanks for your input
Hello brise
Thank you for your inquiry.
Spare parts and accessories can be ordered in Migros supermarket branches. It is important that the store in your area offers the service for spare parts at the customer service desk. You can find your nearest store here: https://filialen.migros.ch/de/filter:market_services-%5Bsrv.srv-spareparts%5D/center:46.8182,8.2275/zoom:8/
Your Migros specialist store team
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Hello, how is the engine performance?
Hello rsw
Thank you for your question about the motor power of the Power Cleaner 8500! 😊 We can say the following about the device: Power: 550 W, Max. Power: 600 W, Power supply: 4 AAA batteries, Battery capacity: 3000 mAh. If you have any further questions, we will be happy to help!
Your Migros specialist store team
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WHAT IS THE DECIBELS SOUND LEVEL?
Hello PYP_CLU_61 😊, Thank you for your question about the Mio Star Power Cleaner 8500. The noise level of this model is 84dB. If you have any further questions, please don't hesitate to contact us. See you soon, The Migros Specialty Markets Team 🧡
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I have lost the small rubber on the front (near the opening cover). Where is it possible to order this part? Thank you in advance.
Hello florian_1217, Thank you for taking the time to let us know your opinion and concerns regarding the small rubber missing from the front of your product. We apologize for any inconvenience this may have caused. We apologize for any inconvenience this may have caused. In order to resolve this issue, please provide us with your order number by emailing migros.services@mfmag.ch. Our team will be happy to find a solution and assist you in this situation. Your Migros specialist store team.
Hello, I tried to send an email to migros.services@mfmag.ch, but I get an error message back: 550 5.4.1 Recipient address rejected: Access denied Are you sure of the email address? Thank you for your help.
Hi Florian_1217! 📧 Sorry for the confusion, there seems to have been a small error in the e-mail address. You can reach us at the correct address: migros.service@mfmag.ch (without the "s" in "service"). Don't hesitate to send us your message again, we'll be delighted to help you with your Mio Star Power Cleaner 8500! See you soon, The Migros Specialty Markets Team.
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How do I plug this vacuum cleaner together so that I can charge it? Possibly with pictures please.
Hello Fanth_71 Thank you for your inquiry. Plugging the device together should be self-explanatory, unfortunately we do not have step-by-step instructions with pictures. It is charged using a mains adapter. Kind regards, your Migros specialist store team
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Product purchased in February 2024: Why does the sucked dirt go behind the large guard of the dust container, so difficult to empty? The small rubber seal in the front (near the opening lid) comes out easily. Thanks for your feedback and advice on how to clean-empty the container well. Have a great day. Erica
Hi Chicca55 👋 Thank you so much for your message! 😊 I understand that cleaning the container of your Mio Star Power Cleaner 8500 can be a bit tricky. Sometimes, you may need to manually help the process by emptying the container. As for the small rubber gasket, check to see if it is properly inserted. If it keeps coming out easily, you may need to replace it. We hope this information will help you keep your vacuum cleaner in perfect condition! 🧹💪 Have a nice day, your Migros specialty store team 🌞👍
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P.f. I am interested to know the Db rumure emission value of My Star Power Cleaner 8500. Thank you!
Hi Chicca55 We thank you for contacting us. The decibel emissions of this product are 84. :) Greetings, your Migros specialty store team
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Hello, I don't quite understand which parts can be washed under water? Can the cyclonic unit be washed? And the dust container? Thank you for your answers.
I bought the Power Cleaner 8500 at the end of May 2023. I can hardly get the suction pipe apart. Can I lubricate it with a silicone spray to make it work better?
Hello 4600olten, thank you for your question. You are welcome to try this, unfortunately we cannot give you a guarantee here. Your Migros specialist store team
I have the same problem... it's very difficult to remove and I've just bought a vacuum cleaner... Is this a defect? Should I bring it back? In any case, it takes a lot of strength to remove it.
Hello cycy Thank you for your message. Please return your item, together with a copy of the warranty card, to one of our specialist stores or supermarkets with a customer service department. Our staff will be happy to inform you about the next step. Our staff will be happy to inform you about the next steps. Your Migros specialist store team.
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