12 questions
I don't understand whether the perimeter wire should be buried or only supported traimte the stakes.
Hi selly68
Thank you very much for your interest in our RM18-IMI robot mower! 😊 We are really happy to know that our product has caught your attention. 🌟
We apologize for the delay in replying and hope it is not too late to help you! 🙏 The perimeter wire can be buried a few inches deep, ensuring optimal operation. 🌿
We noticed that you also contacted us via email with additional questions. 📧 We will soon reach out to you privately to clarify any concerns and ensure the best possible experience. 🤝
Warm greetings from your Migros specialty store team! 🛒
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How long are the wires supplied to mark out the lawn?
Hello urk55 Thank you for your inquiry about the RM18 robotic lawnmower! The supplied wires for demarcating the lawn have a length of 100 meters. For further details and the operating instructions, please contact us at socialmedia@migros-service.ch. Thank you in advance for your feedback! Your Migros specialist store team
The answer took 11 days to arrive...actually much too late.... .... bought the product a week ago anyway and had to organize the answer in another way. 11 days is definitely too long to answer an online question.
Hello @urk55 👋 Thank you for your feedback. 🙏 We sincerely apologize for the delay in responding to your inquiry. 🙇♂️ Unfortunately, we had to wait for a response from the manufacturer, which led to this unwanted delay. We are working to improve our processes to avoid such delays in the future. We hope you are happy with your RM18 robotic lawnmower and are always available to answer any further questions you may have. 🤖🌱 Your Migros specialist store team 🧡
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Where can an update to the Rm18 from Migros be made.
Hello Saso1995 Thank you for your question about our RM18 robotic lawnmower! 🌱🤖 You can contact our experts at Sertronics directly for an update to the RM18. They will be happy to help and advise you. 📞 Here is the hotline: +41 43 5083932. We hope that this will help you and that you will soon be enjoying your robotic lawnmower again. If you have any further questions, we are happy to help! 😊 Your Migros specialist store team 💚
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The robot lawn mower works well so far, but it leaves a piece in the middle of the lawn and does not mow it. Thank you very much for your help.
Hello Kaisermayer We are in contact with our department and will get back to you as soon as possible. Your Migros specialist store team
Hello Kaisermayer Would you please help us to get more information - Does the robot mower mow every day and does the same piece of lawn remain mowed every day - Does the robot mower make a detour every time it goes to this area - Is it okay to make a video with a clear view?
- Is there anything on the lawn? We doubt that anything under this piece of lawn is interfering with the robot mower. Please send us your details by e-mail to socialmedia@migros-service.ch We will then be happy to clarify the matter. Your Migros specialist store team
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Why does the charging station have to be mounted parallel to the lawn? The lawn mower should also be able to drive into a covered corner, for example, approx. 50 cm → 90 degrees away from the lawn! Would there be instructions for this?
Hello _Nick-Name24 Thank you for your request. We will be happy to send you the link with the instructions. You will find all the important information there. https://cdn.migros.ch/documents/c226f28937c7694e57595fb1932888b7df02e7b3/bedienungsanleitung.pdf?_gl=1 Best regards, your Migros specialist store team
Dear Migros. Unfortunately, my question has not been answered. The operating instructions are only for standard installations. Please help me with my question.
Hi Nick-Name24 Thank you for your feedback. If you have your own boundary wire (e.g. from Bosch) that has already been laid on the lawn, you can use the boundary wire by simply connecting it to the Migros RM18 / RM24 charging station and following the "IN" / "OUT" direction for operating the robotic lawnmower. The most important point is. The boundary line must be at least 0.35 meters away from immovable objects so that the machine has sufficient space when turning. The attached drawing makes it easier to handle. The Migros RM18 / RM24 robotic mower can be operated under a covered corner, but must be within the boundary wire (circled area), the covered corner as shade under the tree, not the dwarf tree / shrub in front of the robot, which is an obstacle for the robot and causes the robot to change direction when mowing the lawn. We hope this now answers your question. Kind regards from your Migros specialist store team
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Hello, I have "inherited" an RM18. Unfortunately, the topography of my lawn is such that the robot cannot cope with the usual first lap and the return to the station in an anti-clockwise direction. There is a way to program or connect the robot so that it completes the standard laps in a clockwise direction.
Hello Hans_HeiD Thank you for your inquiry about our RM18 robotic lawnmower! Our programs and settings are based on the robotic lawnmower completing its laps in an anti-clockwise direction. Unfortunately, this cannot be changed. In order to help you better, we need more information or maybe even a video showing the problem. Please send this to socialmedia@migros-service.ch. We look forward to being able to help you! See you soon and have a nice day Your Migros Fachmarkt Team
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I would like to replace my defective R38Li robot with the RM18. Can I use the existing cables for the new robot? Can I just do the commissioning?
Hello Dani465 Thank you for your inquiry. Yes, you can also use the existing cables for the RM18. We will send you pictures for commissioning by e-mail. If you have any questions, please do not hesitate to contact us. Your Migros specialist store team
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Can the cable be buried or does it have to be fixed flush with the ground?
Hi DanielaDG63 Thank you for contacting us. We have checked your question internally and are sorry to inform you, that the cable cannot be buried at all and must be fixed flush with the ground. Regards, your Migros-Fachmarkt-Team
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Can the Rm18 also be installed on a house wall?
Hello Suito1 Thank you for your inquiry. The robotic lawnmower leaves the base on its own and when it is finished or needs to be charged, it returns to the base. The charging station (base) must be flat on the ground. Kind regards from your Migros specialist store team
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Which accessories are included in the price? Perimeter wire? Thank you
Hello KB49 Thank you for your inquiry. The following items are included in the scope of delivery: Robot lawn mower, charging station, power supply and adapter for charging station, plug for connecting the boundary wire to the charging station (2 pieces) 9 blades (including screws), 6 safety pins for charging station and cover, 150 pegs for installing the boundary wire, connecting parts for installing the wire, wire of 100m length, 2 cardboard templates with scale (separate from the top of the box) We hope that we have been able to help you with this information and are happy to answer any further questions you may have.
Your Migros specialty store team
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