Why are there no Frey Advent calendars this year? The ones with the chocolate figures? Or are they still coming?
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All replies (34)
2 years ago
Edited
nadiria
2 years ago
Where should the voucher have been? We didn't have one with ours. 🤔
The "voucher" was a gift card and should have been in the box. It was also noted on the box that such a card was included - at least that's what I remember when I saw the box in the store.
2 years ago
nadiria
2 years ago
Where should the voucher have been? We didn't have one with ours. 🤔
Hello nadiria, thank you for the message. We are sorry that there was no gift card in your calendar. This should have been the case in the Flini Advent calendar. Our specialist department suspects that it was stolen in the store or fell out. Is it correct that you also reported this directly to the M-Infoline? Kind regards, Matteo
2 years ago
M-Infoline
2 years ago
Hello nadiria, thank you for the message. We are sorry that there was no gift card in your calendar. This should have been the case in the Flini Advent calendar. Our specialist department suspects that it was stolen in the store or fell out. Is it correct that you also reported this directly to the M-Infoline? Kind regards, Matteo
Thank you very much for your reply. I submitted the contact form including photos of the empty calendar and the purchase receipt in the name of Nadja Ammann. We were excited until the last door to see if a voucher would arrive and then disappointed that in the end nothing but the baubles appeared.
2 years ago
nadiria
2 years ago
Thank you very much for your reply. I submitted the contact form including photos of the empty calendar and the purchase receipt in the name of Nadja Ammann. We were excited until the last door to see if a voucher would arrive and then disappointed that in the end nothing but the baubles appeared.
Hello Nadja, thank you very much for the quick response. I have found the case in the system. You will receive an email as soon as possible. Your reference number is 20221224-0192. Kind regards, Matteo