Dear Migros, Unfortunately, I am becoming more and more disappointed with my purchases from you. Vegetables and fruit are now of a quality that no longer deserves the word quality. On Saturday I bought a beer radish, apricot extra and organic lemon. They still looked wonderful from the outside. Then on Sunday, while preparing the guest menu, the "Aha...and now" experience. The radish was completely black inside and riddled with "pets", every second apricot was covered in green mold around the stone and the lemon was brown inside. And this is by no means the first time we've experienced this recently. But at least the quality of the Migros compost bags is still good. You need them enough.
"If you would like further clarification about spoiled fruit and vegetables, we need additional information. In other words: article number, store, date of purchase, supplier, photo if available and how often the defect has occurred. With this information, we can trace the supply chain and take action if necessary. As we offer fruit and vegetables from a wide variety of suppliers, we are unfortunately unable to make any precise clarifications without this information."
=> Thanks for the information, next time I will make a note of all this information or take a photo of the packaging (and the "broken" berries) and then forward everything to you so that you can check it out.
"As Angela has already explained, not all defects are visible and this makes it very difficult for our employees to offer only fresh produce on the shelves. For this reason, we take back such goods and refund the purchase amount."
=> I am aware that not all defects in fruit and vegetables are visible (especially those that are wrapped in plastic packaging, such as berries, or melons, for example, which are flawless on the outside but then slightly overripe on the inside, etc.), and I don't blame anyone for that. My main concern is that faulty fruit and vegetables (moldy, rotten, infested with fruit flies, etc.) are offered for sale on the shelves, where you can immediately see from the naked eye/without much effort that they are faulty; for example, you pick up the berry packaging and immediately see that it contains mold-infested berries. If you then point this out to the staff in a friendly manner, nothing is done (along the lines of "I don't care", "some stupid person will buy them", etc.). That causes me a bit of trouble. Especially when I see how often the staff at the fruit and vegetable racks move products around, reposition them, etc. I can hardly imagine that the employees don't also see these faulty fruits/vegetables...
I also have to say that Migros is still quite ok in this respect compared to the Denner stores. They are really bad. Instead of removing heavily moldy fruit and vegetables from the shelves and disposing of them, they continue to sell them with 50% glue... I politely pointed out to the staff several times that they should please dispose of the moldy fruit etc., as it was a health hazard. The answer I always got was simply: "The boss told me to do it" or "You don't need to buy it"...
Hello @smartcoyote, the Zurich cooperative has informed me that it has already discussed your feedback several times with the branches concerned. We would therefore ask you to contact the relevant store manager directly. In particular, Mr. Piasente, branch manager of Migros Brunau, is looking forward to a good exchange with you. He has already discussed your feedback with his team and was unable to locate the employee in question. This is precisely why it is important that such feedback is given directly on site. However, you can of course also use the telephone number that we provided in our letter of 13.8.2019 - here again: 044 466 88 66. Kind regards, Sina
Thank you very much for the information. In that case, I will just remember the name of the employee next time and ask for the "boss" (Mr. Piasente) or discuss it directly with Mr. Piasente.
I regret that the employee in question could not be located. But in today's society/world, hardly anyone takes responsibility for their mistakes...
That's true... But they can't find the employee despite the duty rosters because I didn't mention the time of the "incident" anywhere...
Never mind. Next time I'll get the boss straight away.
At Migros Airport Zurich on Wednesday afternoon, I once again discovered a few moldy blackberries in the packaging. As I was stressed, I didn't want to chase after employees again, and I didn't have time to take photos either... Next time then.
Somehow a wonderful sight today. Thanks to my Cumulus card, Migros knows when I normally go shopping. You're a creature of habit and always go shopping around the same time. Today, as soon as I enter the store, the store assistants with the green organic polo shirts swarm out and search vegetables and fruit for rotten and moldy ? Ok, I'm going to assume that I'm imagining things and that I'm not that important for Migros. Nevertheless, I am of course pleased. Keep it up Migros!
Then I hope that the checking of freshness in the Migros Brunaupark, Glatt and Airport stores will improve somewhat in future. I often see rotten and moldy berries in these stores, which are rarely or never sorted out by the employees, even if you ask them about it (usually the employees fool around with each other when several of them are rearranging fruit/vegetables etc., taking care of empty boxes etc.)... I've already criticized this elsewhere in the forum; the relevant stores have obviously been informed, but so far I don't think there has been any real improvement...
