Dear Migros, Unfortunately, I am becoming more and more disappointed with my purchases from you. Vegetables and fruit are now of a quality that no longer deserves the word quality. On Saturday I bought a beer radish, apricot extra and organic lemon. They still looked wonderful from the outside. Then on Sunday, while preparing the guest menu, the "Aha...and now" experience. The radish was completely black inside and riddled with "pets", every second apricot was covered in green mold around the stone and the lemon was brown inside. And this is by no means the first time we've experienced this recently. But at least the quality of the Migros compost bags is still good. You need them enough.
Not only the netted melons, but also the berries (strawberries, raspberries, blackberries) and cantaloupe melons and Galia melons mold very quickly - if they are not already sold moldy...
So the next time I buy "broken" fruits/berries at Migross, I bring them back to customer service the next day with the receipt and tell them that M-Infoline said in Migipedia that we should bring these fruits back so that the employees can recognize the problem and act accordingly immediately...
Or: I take a photo in the store, buy these moldy berries and take them to the food inspectorate with the purchase receipt instead of customer service...
If the fruit is still fresh on the outside but looks completely different on the inside, this is annoying. Such fruit cannot be recognized as inferior goods with the naked eye and cannot be sorted out. Of course, this is precisely why we carry out regular spot checks. However, with the large quantities involved, it is easy to overlook a faulty delivery. If you could return such goods, that would be an advantage. Then the employees can see the error and can specifically investigate such weak points. ---
Basically, I don't blame the store employees in my case either. I didn't recognize the goods, which were not only substandard but also unusable, when I was shopping. Rather, I wonder whether Migros has a problem with its entire processes - storage, transportation, etc.? - has a problem?
I don't blame Migros employees for this either, but I also wonder whether Migros doesn't have a problem with storage, transportation, etc. There are a conspicuous number of berries that are rotten, moldy etc. (in certain stores). (in certain branches); perhaps only the branches in question have a problem...
What bothers me a little is when you report to Migros employees that there are fruit/boxes of berries etc. in the rack that are moldy, and the employees don't seem to care... There really could be room for improvement.
@smartcoyote, I'm sorry you're so unhappy with our fruit and vegetable range. As Angela has already explained, not all defects are visible and this makes it very difficult for our employees to offer only fresh goods on the shelves. For this reason, we take back such goods and refund the purchase price.
Regular checks are carried out throughout the cultivation process, at the supplier's outgoing goods department, at the incoming goods department in our operations centers and in the stores. But they are and remain natural products.
@Cinderella1925: Thank you for the video, I have forwarded it to the people responsible, who have watched it. good hygiene is fundamentally important throughout the entire value chain. Overripe, defective or infested fruit must be consistently removed from the crops and destroyed. Traps are used in an attempt to reduce the number of flies in the fields and greenhouses. Direct control of the flies is very difficult, as insecticides can hardly be used due to the waiting period that cannot be observed, as these would have to be applied as close as possible to the harvest. On the one hand, Migros is concerned about maintaining hygiene, a short dwell time in the stores and the rapid destruction of damaged fruit.
The producers are experts in their crops and use various methods, e.g. hygiene measures, monitoring for early control and regular infestation control throughout the season, insect protection nets, harvest management (plan harvest time optimally), harvest hygiene (e.g. remove and dispose of fruit lying on the ground) and immediate cooling, mass catching.
If you would like further clarification on spoiled fruit and vegetables, we require additional information. In other words: article number, store, date of purchase, supplier, photo if available and how often the defect has occurred. With this information, we can trace the supply chain and take action if necessary. As we offer fruit and vegetables from a wide variety of suppliers, we are unfortunately unable to make any precise clarifications without this information.
"at the incoming goods department in our operations centers and in the stores. But they are and remain natural products"
Yes, but there must be problems, store controls...? Smartcoyote writes yes :
"What bothers me a little is when you report to Migros employees that there are fruit/berry boxes etc. in the rack that are moldy, and the employees don't seem to care.... "
