I spontaneously grabbed the marble roulade in Bern-Westside today because it had a special offer sticker on it. Unfortunately, I didn't realize until I got home that the normal price of CHF 3.60 was being charged. I couldn't find a sign on the shelf (it was a special table with promotions only) telling me what percentage off the goods were, but I trusted the round sticker on the packaging.
https://produkte.migros.ch/marmor-roulade
This is a product that I only treat myself to occasionally when it's on promotion, otherwise I can do without it or wait for the next promotion (about three times a year is enough for me). So I'm all the more annoyed that I've been "caught out" again, even if it's only a franc at most. It's simply not right to mark items as being on promotion when they are not. When I got home from shopping, I fished the latest M magazine out of the letterbox and immediately checked to see if it might be a promotion that doesn't start until tomorrow (even then, it wouldn't be right to mark the goods today). But no, no roulade promotion in the magazine. Not even online.
All replies (18)
I can only confirm that: Removing promotional stickers cleanly is an absolute impossibility (why are they still attached to the shelf at all in the age of EAN codes and price labels?) Incidentally, Istambul's comment reminded me of something I noticed in the Coop about two weeks ago. For a while, rice cakes in a pack of four were on promotion, CHF 4.40 instead of CHF 5.60. Well, after the promotion ended, the unsold cakes were still on the special table, but the promotional price had actually been stuck over the regular price on each individual pack. I can't remember ever having seen anything like that anywhere before.
Good morning@sirio60
18 months ago I dealt with a similar issue on the keyboard.
Best regards
Istanbul
I had a similar experience in the Coop about 3 weeks ago: "20% discount on selected beers in multipacks" was written on flags and on displays next to a few beers. It was impossible for the customer to tell exactly which beers were the selected ones.
The second time I wasn't granted a discount, I approached the person in charge and was laughed at: "Do you think we list every single type of beer?"
I sent Coop an email, particularly because of this more than just unfriendly statement. In response, after clarification, Coop admitted that the displays were misleadingly placed and that they would make better declarations in future. As an apology for the rude tone, they gave me a little consolation.
Guest
Hello@Federwolke
I can only repeat our store manager's offer: she would be happy to refund your purchase amount. You can contact the store directly and ask for her or send me your phone number via DM so that she can contact you.
Kind regards
Tanja
Hello Tanja
You obviously still haven't understood what I'm talking about. And I seriously wonder whether you really want to understand it. The story you're telling is so blatantly embarrassing that I seriously wonder why you founded Migipedia in the first place. Did you think it was all peace, joy and pancakes here and you could sweep unpleasant topics under the carpet so cheaply? I certainly won't be bought off for CHF 3.60 and you can be glad that it's such a trivial amount. Otherwise the Kassensturz would have a field day with the story. So at least try a little harder to come up with an excuse that doesn't insult my intelligence. I no longer expect the truth, otherwise you could have communicated it from the start. This also applies to the earlier cases I posted here, which were never satisfactorily resolved.
I can only hope that you will at least learn from your mistakes internally, because you can be sure that I will continue to keep my eyes open and not remain silent. Even if I could eat free roulade for the rest of my life... ;-)
Guest
Hello
Today, yesterday and the day before yesterday I tried to reach Mrs. Pfander by phone, unfortunately in vain, she is probably in denial. Lying seems to be part of everyday life at Migros, because I was always told that Mrs. Pfander had a day off today, but she was there the day before. She was also unable to call me back, but if all Migros women are so dishonest, then perhaps she never received the information.
As the store manager also had her (free) days yesterday, I was put through to her deputy, Ms. Ritter. Actually, I only wanted to find out how to remove Migros price stickers and special offer labels without damaging them, but I didn't find out exactly that, but a lot of other things.
Just as I was about to ask her about the special offer labels, she asked if it was the roulade promotion, as some customers had already complained. She said that for some unexplained reason the system hadn't loaded the promotion into the till, so the regular price was being charged. But it wouldn't be a problem, customer service would refund the amount of the promotion.
I thanked her for this prompt information, but wanted to get back to the promotion labels. Apparently, poor Mrs. Ritter started to get nervous and said that this was a mistake on the part of the head office in Zurich and that the checkout system had probably not been updated. But it could also be a regional promotion by Migros Aare. She explained that there were lots of promotions and that they only run promotions by order and that the cake promotion lasts the whole week.
Again, I thanked her for her explanations and tried again to answer my question about the removal of campaign stickers, as Ms. Pfander explained to Tanja. Ms. Ritter replied that a new employee had applied the promotional sticker to far too many packs. Normally, only the top packs were given the orange sticker because it was not possible to remove the labels. Invalid promotional stickers would be covered with the regular price after the promotion or, if there were only a few, bought by employees. I thanked her again and then let her off the hook by saying goodbye.
The deputy's answers naturally raise further questions:
- How can it be that Ms. Pfander, as a store manager, didn't know about a promotion that had been running for a whole week?
- Can stores not add missing promotions to the checkout system? At Lidl this would be possible, as I have already observed.
- Why is Ms. Pfander talking such nonsense about removing the promotion labels when this is hardly possible?
- Does Ms. Pfander really have so little practical experience that she doesn't know this?
- How likely is it that Ms. Pfander's skills are better than Ms. Ritter's? If the latter says that the labels cannot be removed, then that will certainly be the case, because I have already tried many things myself.
- Why is Ms. Ritter only a deputy? Even though she communicated many inconsistencies and was very nervous, she was friendly and kept the conversation going. A store manager who tells lies, allows herself to be constantly denied and is obviously not capable of dealing with conflict is a bad choice for a manager.
- For what reason were they not honest from the start, because with every excuse the problem got worse. All because they wanted to scam an extra franc from the bake sale.
Greetings from the Migi piglet
who suspects that being young, blonde and willing is sometimes all you need to be a manager
Guest
Honestly, the 'not loaded into the POS system' story seems plausible to me. Hanlon's razor sends its regards, whereby the original formulation - do not explain anything with malice, which can also be explained by stupidity - is even too harsh here. It may simply have been an oversight or a technical problem. If you notice this, try to understand why and how you can avoid it in the future, apologize, try to correct what you can (refund the customer the difference). Mistakes can happen. And it is not always so trivial to determine where and why a mistake has occurred.
I would only criticize the somewhat vague excuses at the beginning. That was probably someone who can't say 'I don't know'. It would probably have been better to investigate this in more detail first...
I would have accepted the reason for not loading the promotion in the checkout system. Mistakes can happen, and in contrast to Coop, this happens comparatively rarely at Migros.
However, the real reason seems to be gradually emerging. Migi-Ferkel wrote: "...only run promotions by order and the cake promotion lasts the whole week."
In fact, last week (although officially only from Tuesday) there was an assortment promotion "all Wähen 20%" according to M-Magazin. The Wähen were also on this promotion table next to the roulades. My guess: a diligent employee was handing out promotional stickers and doesn't know the difference between Wähen and Rouladen. Colloquially speaking, it's all cake anyway . The fact that the roulades were not in the system as a special offer is therefore not a mistake, because otherwise the roulades would have been announced as a special offer in the magazine and I would have had them on my shopping list.
My personal lesson from this: If you find a promotion in the store that tempts you to make an impulse purchase but wasn't announced in the magazine or online, then pay attention. At the latest at the checkout. If the promotional sticker is directly on the item, you can insist on the promotional price. If there is no promotional sticker, the promotion must be clearly visible on the shelf with a sign. Otherwise the item will not be purchased. I've had to do this several times, it's annoying for the cashiers who then have to hoard the item and put it back, but it's not my problem. The fact that many customers slip in unnoticed is simply unavoidable...
What upsets me is this cheap excuse-fairy-tale-and-selling-the-customer-for-dumb. I don't know what I find more embarrassing: That the store manager sucks something like this out of her fingers or that this nonsense is made public on Migipedia...