Yesterday and today I'm completely burnt in Migros because once again you can't rely on the availability of the app. Yesterday I checked in advance to see where there were still green asparagus. Migros Wil had none, so I went straight to Sirnach, where 10 were still in stock. Stelz also still had some in stock. But I went to Sirnach in vain, it had nothing at all, and according to the staff, it had been for some time. So I found what I was looking for at the Coop, where the selection was still huge. Today, too: Unfortunately, we don't get a lot of good bread in Wil SG, so you have to make extra trips to smaller branches to get it. I therefore always check the availability beforehand so that I don't have to drive around. The Urchige was listed in stock everywhere in Bronschhofen, Münchwilen and Sirnach. But they didn't have it in Bronschhofen (no, it wasn't out of stock), even though they were supposed to have 11 of them in stock. A week earlier I had gone there especially because of the great Urchigen Brot. It was also in stock there with 17, but none was available. Also today in Bronschhofen with the organic stone oven spelt twister. There were over 10 in stock, but none there either............. And none in Wil according to the app, but this one was in the shop............. I beg you Migros, if we have to drive around to get our products, because unfortunately good bread is often not available in large stores, then we should at least be able to rely on the stock reports. Because this wasn't the first time - and it's extremely annoying every time!
All replies (27)
I think that's pure customer fraud. If you want to offer the customer something, you should be able to rely on it. I think checking twice a day whether the product is still available in a certain quantity doesn't take that much time. Either you want to offer the customer added value or you leave it alone.
I saw a meat promotion at Coop and checked the app to see if it was available in the store. Yes, it is, so I went and stood in front of a shelf, but there was no sign of the promotion anywhere. The staff were looking for excuses and cheap excuses. The Facebook complaint was read, but not even answered. A further complaint to customer service in Basel provoked a response. To make a long story short: In the Coop app, ALL meat promotions appear as available that CAN (not WILL) be ordered by the store. This means that many customers are looking for promotions that are not available in the store. I don't think Migros does such a bad job with its availability information. As a rule, I even find the information very helpful. After all, the goods are always on sale.
I saw a meat promotion at Coop and checked the app to see if it was available in the store. Yes, it is, so I went and stood in front of a shelf, but there was no sign of the promotion anywhere. The staff were looking for excuses and cheap excuses. The Facebook complaint was read, but not even answered. A further complaint to customer service in Basel provoked a response. To make a long story short: In the Coop app, ALL meat promotions appear as available that CAN (not WILL) be ordered by the store. This means that many customers are looking for promotions that are not available in the store. I don't think Migros does such a bad job with its availability information. As a rule, I even find the information very helpful. After all, the goods are always on sale.
The information provided by Migros is absolutely not correct....
The information provided by Migros is absolutely not correct....
I haven't had this experience at Migros, and it's true for me in the vast majority of cases.
I haven't had this experience at Migros, and it's true for me in the vast majority of cases.
Strange in my environment absolutely wrong and no reliance
Hoi indios, you will no longer receive an answer regarding the bread issue. We have already told you that. However, I can tell you on the subject of the Migros app that the stocks are not live stocks. This means that they are not updated immediately. In addition, it is theoretically possible that someone will buy up the remaining stock before you and you will then be standing in front of an empty shelf. It is therefore always advisable to call the store of your choice before visiting. The staff will also be happy to reserve the desired quantity of the product you are looking for. Best regards, Sina
Antuell: The spelt twister availability query: Bronschhofen = 7, Sirnach = 2, Stelz Kirchberg = 26. However, no spelt twisters have been on the shelves for 2-3 weeks. It can't be that the customer can't rely on it at all. Because this is not a matter of hours, but of weeks! So please Migros, tackle the problem and don't make excuses or justifications.
Antuell: The spelt twister availability query: Bronschhofen = 7, Sirnach = 2, Stelz Kirchberg = 26. However, no spelt twisters have been on the shelves for 2-3 weeks. It can't be that the customer can't rely on it at all. Because this is not a matter of hours, but of weeks! So please Migros, tackle the problem and don't make excuses or justifications.
Now Indios doesn't sting too, Migros ignored him, they said, and not without reason. Have we humans really become such that we can no longer adapt and have nothing better to do than check bread stocks in an app and then check again? If it wasn't for the bread, if it were so important for survival, I would call, but Indios has been complaining for years instead of calling in, he's not the center customer and Migros doesn't care. And you're too lazy to go to a bakery. They even bake bread on request. But I've heard that when you're retired you get cranky and go to count loaves of bread every day... because you don't know what to do with the day apart from writing SUGAR OUT everywhere.
Any comment is superfluous.............Assertions that aren't true............ Look at you. Have a nice August 1st.
Now Indios doesn't sting too, Migros ignored him, they said, and not without reason. Have we humans really become such that we can no longer adapt and have nothing better to do than check bread stocks in an app and then check again? If it wasn't for the bread, if it were so important for survival, I would call, but Indios has been complaining for years instead of calling in, he's not the center customer and Migros doesn't care. And you're too lazy to go to a bakery. They even bake bread on request. But I've heard that when you're retired you get cranky and go to count loaves of bread every day... because you don't know what to do with the day apart from writing SUGAR OUT everywhere.
The breads have not been on sale for 3 or more weeks. So msn should change that already