Yesterday and today I'm completely burnt in Migros because once again you can't rely on the availability of the app. Yesterday I checked in advance to see where there were still green asparagus. Migros Wil had none, so I went straight to Sirnach, where 10 were still in stock. Stelz also still had some in stock. But I went to Sirnach in vain, it had nothing at all, and according to the staff, it had been for some time. So I found what I was looking for at the Coop, where the selection was still huge. Today, too: Unfortunately, we don't get a lot of good bread in Wil SG, so you have to make extra trips to smaller branches to get it. I therefore always check the availability beforehand so that I don't have to drive around. The Urchige was listed in stock everywhere in Bronschhofen, Münchwilen and Sirnach. But they didn't have it in Bronschhofen (no, it wasn't out of stock), even though they were supposed to have 11 of them in stock. A week earlier I had gone there especially because of the great Urchigen Brot. It was also in stock there with 17, but none was available. Also today in Bronschhofen with the organic stone oven spelt twister. There were over 10 in stock, but none there either............. And none in Wil according to the app, but this one was in the shop............. I beg you Migros, if we have to drive around to get our products, because unfortunately good bread is often not available in large stores, then we should at least be able to rely on the stock reports. Because this wasn't the first time - and it's extremely annoying every time!
All replies (27)
I fully understand what you mean, but the stock display is only updated once a day (it says so) and not before. I looked for some products myself today that should still be available according to the app, but were unfortunately already sold out. What was really true was the status of the Frifrech garlic salad dressing, which was still available two weeks ago, but has since disappeared from all stores in the vicinity. I understand that wild garlic is seasonal, but not garlic!
I fully understand what you mean, but the stock display is only updated once a day (it says so) and not before. I looked for some products myself today that should still be available according to the app, but were unfortunately already sold out. What was really true was the status of the Frifrech garlic salad dressing, which was still available two weeks ago, but has since disappeared from all stores in the vicinity. I understand that wild garlic is seasonal, but not garlic!
No, they are updated immediately. I checked and was told the same thing. And no, they weren't just sold out. The products were effectively out of stock for the whole day or days. That can't be it. And now the number is still the same, so the information is not correct at all.
No, they are updated immediately. I checked and was told the same thing. And no, they weren't just sold out. The products were effectively out of stock for the whole day or days. That can't be it. And now the number is still the same, so the information is not correct at all.
I think that's pure customer fraud. If you want to offer the customer something, you should be able to rely on it. I think checking twice a day whether the product is still available in a certain quantity doesn't take that much time. Either you want to offer the customer added value or you leave it alone.
I think that's pure customer fraud. If you want to offer the customer something, you should be able to rely on it. I think checking twice a day whether the product is still available in a certain quantity doesn't take that much time. Either you want to offer the customer added value or you leave it alone.
Thanks. V.a. over days, even now it still has in stock, although it has nothing for days.........
Migros, I'm waiting for an answer.
Hoi indios, you will no longer receive an answer regarding the bread issue. We have already told you that. However, I can tell you on the subject of the Migros app that the stocks are not live stocks. This means that they are not updated immediately. In addition, it is theoretically possible that someone will buy up the remaining stock before you and you will then be standing in front of an empty shelf. It is therefore always advisable to call the store of your choice before visiting. The staff will also be happy to reserve the desired quantity of the product you are looking for. Best regards, Sina
Hoi indios, you will no longer receive an answer regarding the bread issue. We have already told you that. However, I can tell you on the subject of the Migros app that the stocks are not live stocks. This means that they are not updated immediately. In addition, it is theoretically possible that someone will buy up the remaining stock before you and you will then be standing in front of an empty shelf. It is therefore always advisable to call the store of your choice before visiting. The staff will also be happy to reserve the desired quantity of the product you are looking for. Best regards, Sina
Too bad you have to justify yourselves instead of solving the problem. The answer has nothing at all to do with my request. Please at least read it carefully. Then you'll realize that it's not about the fact that someone just bought the last one before me. No, the stores didn't have the bread at all, or hadn't had it for days, just like the asparagus. The point is that if you offer such an app with availability, then the customer should be able to rely on it (it can work consistently, which I have tested). People are often on the go, at work, and want to go shopping quickly. Since you know that unfortunately the same offer is not available everywhere, you check the app/availability. And you should really be able to rely on that. It can't be that you can't set it up like that in this day and age. And it can't be right that you have to call the store or order bread first - just like with other common products. So please Migros, don't pass the ball back to the customer and make a fool of yourself, but tackle the problem. Because I'm sure it can be solved. So that we can also rely on the app. Otherwise it's of no use.........
Too bad you have to justify yourselves instead of solving the problem. The answer has nothing at all to do with my request. Please at least read it carefully. Then you'll realize that it's not about the fact that someone just bought the last one before me. No, the stores didn't have the bread at all, or hadn't had it for days, just like the asparagus. The point is that if you offer such an app with availability, then the customer should be able to rely on it (it can work consistently, which I have tested). People are often on the go, at work, and want to go shopping quickly. Since you know that unfortunately the same offer is not available everywhere, you check the app/availability. And you should really be able to rely on that. It can't be that you can't set it up like that in this day and age. And it can't be right that you have to call the store or order bread first - just like with other common products. So please Migros, don't pass the ball back to the customer and make a fool of yourself, but tackle the problem. Because I'm sure it can be solved. So that we can also rely on the app. Otherwise it's of no use.........
The fact is that the stock/availability in the stores also has to do with what is sold via the checkout, for example, or what is written off as data/perishables by the staff. For example, if the store receives 12 bunches of asparagus (or other fresh products), 12 pieces are registered in the system. If 2 of these were "stolen" by customers (e.g. not scanned with subito or the wrong product) and the staff forgot to write off 1 bunch in the system if it was spoiled, there are still 3 pieces available according to the system. If this stock correction is not made by the staff in the store, this is displayed incorrectly in the system and in the availability on the app (as the data is pulled directly from the stock system to the app). Please be considerate of this complexity and try to scan everything correctly ;-) Otherwise, I recommend asking the store by phone; simple, analog and real...
I think that's pure customer fraud. If you want to offer the customer something, you should be able to rely on it. I think checking twice a day whether the product is still available in a certain quantity doesn't take that much time. Either you want to offer the customer added value or you leave it alone.
With just under 20,000 articles displayed via the app, checking them twice a day takes up a lot of time.... Thank you guys and get your common sense out!