Poor service and even worse customer service

Schlechter Service und noch schlechteren Kundendienst

Guest

Quote from my email:

Ladies and Gentlemen,

I hereby complain about what you call service. 3!!! Cursed weeks to wait until a warranty claim is settled, even though the OR is clearly on my side? That's what you call service!

And what about the warranty! I demand compensation for these 3 weeks of waiting time in the form of a Migros shopping voucher....

The answer from Migros:

Dear Migros customer

The e-mail address m-infoline@migros.ch is no longer valid.

Please click here to contact Migros:

http://www.migros.ch/de/services/kundendienst-kontakt.html (German)

http://www.migros.ch/fr/services/service-clientele-contact.html (French)

http://www.migros.ch/it/servizi/servizio-clienti-contatto.html (Italian)

Thank you very much.

Kind regards
Your M-Infoline Team

THIS IS WHAT YOU CALL SERVICE?!!!!! The company is simply so out of touch with reality and customers!

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All replies (28)

Guest

You can look for decent service for a long time in Switzerland's service desert:

At the Migros restaurant in Burgdorf, the Russian salad was GONE! Unfortunately, I only noticed it when I was eating, which was no fun. As I had to go back to work, I ate everything around it. Then I went to the checkout with the frozen stuff and reported it. Answer: "Uiii, that's not good at all. I'll have the Russian salad removed from the salad bar straight away." A coffee voucher or something would have been nice. Or my money back? Forget it. And there wasn't much going on.

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Kathrin

dear people,
i understand your frustration. but i would like to point out that it was not "migros as such", but simply human or technical ;-) a cashier who is new simply doesn't get it. she is already challenged enough when the customer complains about something. so in this case it would have been up to you, moz, to ask!
taradriel: that the mail is no longer in operation, well, that's how it can go. but if i may give you a little hint: how would you react to such a mail (note the tone!)?

e nice!
greetings

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Guest

Well, I'm not allowed to be impatient! At least I had to pay immediately and not wait 3 weeks... I just find this one-sided interpretation of rights an absolute mess!

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Guest

Dear Kathrin

Do you seriously think I'm going to stand at the fullest checkout to make a complaint? I dutifully waited until the cashier had finished serving her two customers. And there were no other people in sight.

As a customer, how am I supposed to recognize whether the good woman has been working there for 10 minutes or 10 years?

I work in spare parts distribution. Our customers don't have to worry about such things. In the event of a complaint, they are responded to and compensated,

And my criticism generally applies to the whole service desert that is Switzerland. Only we Swiss think we have to put up with everything. Hardly anyone abroad would do that.

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Lamina

I have always been satisfied with the service at Migros. The customer service team also reacted really well when my wallet was stolen and I was standing at the checkout without anything. However, I have experienced similar things to those described above several times elsewhere - Ergo: Service is a bit like roulette; sometimes you just get hit by a bad deal... But it has nothing to do with Migros service in general!

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Guest

@floor lamp

Who exactly do you mean?

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sweetycris

Yes, standing lamp, you're right! We are actually so spoiled and should just be satisfied. Everything works so well here and when things don't work out we go crazy! It's not like that in other countries!!!

You take something to customer service in Migros, then it has to be sent and repaired there and I think they have 100 other things to repair!!!

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Reeds

Defective dehumidifier. Used 2 weeks ago on 08.07.16 for repair still waiting for an estimate! On the confirmation that the seller had given me 2 weeks ago was expected 29.07.16!
After my request to Mirgos customer service I received this mail:
The processing time of 3-4 weeks is taken in each case, because the whole process from the delivery in the store to the logistics to the service center (general agency of the manufacturer), to the examination of the warranty claims to the completion and the accounting conclusion very many places are involved.
That's really lousy customer service and I'm thinking about whether we should buy a Migros appliance again next time.
Migros needs to optimize its processes - it's too complicated and annoys customers!

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M_Cruiser

First of all, I have to say that I am very satisfied with MIGROS on the whole, I have almost always experienced good service and goodwill. I am displeased by the poor performance of individuals and I avoid blaming the entire company for this.
Now, I have become an M-Budget Internet, landline and TV customer. The installation went smoothly, everything actually works from the Migros side. I just needed a tiny bit of information from the telephone hotline: The specification of the TV box's optical audio output for connection to my stereo system. Admittedly, this was a rather exotic request and the friendly lady was unable to answer it immediately, so she asked her boss. After some back and forth, this incompetent boss claimed that the box had no optical output (you can see it light up). Alternatively, he claimed that I was not even a customer of yours and had a different box. This personal incompetence and snootiness is what annoys me. Probably also the friendly lady on the phone, who unfortunately couldn't help me any further.

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Reeds

After 3 weeks I finally got a CT but the cost of the repair would have been twice as much as the appliance had cost. In 9 years 2 dehumidifiers, with 4 years and 5 years I think is enough. I only received an impersonal marketing reply to my email to customer service, that was all! I will no longer buy a Migros dehumidifier !!!!!!!!!!

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