Hello, Migros has sold me defective laptops twice in one week and refused to refund the money. I am very angry but don't know what to do. Here is my situation. Please help me!

"On December 15, 2016 at 12:22 pm I bought the laptop HP Spectre in Melectronics Limmatplatz. I took it to the store at 4 pm because it booted up and shut down very often and took a long time to do so. The store exchanged it for a new laptop of the same model.

Less than a week later, on December 22, 2016, this new laptop had the same problem as the old one. I brought it back to the store and the employee sent it to be repaired.

This is unacceptable that two new laptops of the same model have the same problems and I have been waiting for your response and a decision for more than 4 weeks. It's like a new car that breaks down on the road. I no longer trust this model. I need a reliable laptop to be able to work. Besides, I didn't buy a repaired laptop, I bought a new one.

That's why I would like to claim the money back from you. In your M-Guarantee brochure you say: "Our services: (the first item in the list) Satisfaction guaranteed,... " - I am relying on you to keep these promises now."

Hello, Migros has sold me defective laptops twice in one week and refused to refund the money. I am very angry but don't know what to do. Here is my situation. Please help me!

"On December 15, 2016 at 12:22 pm I bought the laptop HP Spectre in Melectronics Limmatplatz. I took it to the store at 4 pm because it booted up and shut down very often and took a long time to do so. The store exchanged it for a new laptop of the same model.

Less than a week later, on December 22, 2016, this new laptop had the same problem as the old one. I brought it back to the store and the employee sent it to be repaired. This is unacceptable that two new laptops of the same model have the same problems and I have been waiting for your response and a decision for more than 4 weeks. It's like a new car that breaks down on the road. I no longer trust this model. I need a reliable laptop to be able to work. Besides, I didn't buy a repaired laptop, I bought a new one.

That's why I would like to claim the money back from you. In your M-Guarantee brochure you say: "Our services: (the first item in the list) Satisfaction guaranteed,... " - I am relying on you to keep these promises now."

Hello@duonghue127



I can well understand your anger and disappointment about the defective devices. I'm sorry that no satisfactory solution has yet been found. Have you already asked the Melectronics store at Limmatplatz how long the repair is likely to take, or where exactly the problem lies?



The quickest way to solve the problem is certainly to speak directly to the person responsible on site. Otherwise, can you send me your full name in a personal message? Then I can ask my colleagues at Melectronics what the current status is.



Kind regards
Tanja

Hi Tanja,

Ich danke Ihnen für Ihre Antwort, ich kann nicht gut deutsch aber ich versuche auf deutsch schreiben, bitte sagen Sie mir, wenn mein Nachricht nicht klar ist.

Mein neuer Laptop (nach 6 Tagen nach dem Einkauf) ist immer unterwegs vom Reparieren seit 38 Tagen.
Die Angestellete vom Laden Limmatplatz können mich nicht sagen, was los ist. Sie können mir nur sagen, dass ich warten muss. Aber nach einem Monat und einer Woche, finde ich nicht normal!

The worse thing in this story is one guy in the story took me as a fool, he said he was working in the 1st laptop that I gave back and it has no problem. Can somebody explain to me why did I gave back a laptop, refused the refund (of the 1st one, I didnt know the 2nd one had the same problem too) and took the 2nd one with the same model if the 1st laptop had no problem??? He treated me - a client like a fool!!! I took picture of the problems of those 2 laptops, it's about the blauscreens, HP have new laptops with a lack of downloading pilots. That is why those 2 new laptops keep turn off and on.

Please tell me what can I do??? I just want my money back so I can bye a reliable laptop.

Liebe grüsse

Hallo @duonghue127

That's really a bad situation. Unfortunnely Switzerland is what we call a "Service-Wüste". I hope, Tanja_Migros will soon find a way to help you.

Best wishes from moz

Good afternoon @duonghue127





I am very sorry to read about your bad experience and willtry to find out what the problem was in your case. However, for this Iwill need to have some further information from you. Could you send me your full name, address and a screenshot/photo of the receipt you received when you handed in your computer for reparation via direct message or e-mail (migipedia@mgb.ch)? I am sure that we can find a solution for this problem. If you have any further concerns, don't hesitate to let me know.Best regards, Tabi

Migros Service probably receives x number of complaints every day. The ones that are reported here in the forum are only a small percentage of the daily complaints. It should be clear to everyone that it is not always possible to satisfy everyone. Those who aren't satisfied report here on Migipedia and express their frustration. But because of the few noses that report here, the Migros service is far from bad. I have had very good experiences. Sometimes it just takes longer to clarify things. It's also the largest private company in Switzerland. That makes everything a bit slow.

@Duonghue I made the same experience with the M-Electroncis staff at Limmatplatz. These guys there a lazy andhave never heard the word "customer service." I mean the Limmatplatz is the headquarter of MGB and they have such a cheap and small M-Electronics shop there.

@Frenchman
Thank you for sharing with me that. I was having the feeling of a smal person dealing with a big & bad company - Migros.
When I'm worried about the laptop problem in the store, they don't care and make you feel that you are begging them for something.
This is unfaire because you paid 1200chf for no new laptop and Migros customer service and salesman in the store treat you like a fool.
I'm very tired and dissapointed with Migros.
Next week when I have time, Ill go to some "kunden schutz" organisation to see if they can help. I

@moz79
Thank you for your support.
Switzerland is well known in the world for its good service.
That's why I'm shocked with Migros.
Today is the 39th day I am always waiting for my laptop.

In the meantime, no one from Migros (customer service & store) has been able to tell me what is wrong with my laptop. Furthermore I get unfriendly words from the store Limmatplatz.