I was in the melectronics online store this morning. I wanted to buy a fridge-freezer - and of course I wanted to have it delivered directly to my apartment - as I can't lift it on my own... During the ordering process, I was asked whether I wanted additional insurance, a service such as moving the old one to the new one, etc. - it was even pointed out with an asterisk that this service can only be selected in conjunction with home delivery - but this can NOT be selected. I then went to the melectronics store this afternoon. I had to ask a total of 3 people until I got the information - you just have to go further in the ordering process and then it will come. Ok, fine. Back at home - I do that - and there's nothing - just the payment. So you can't select delivery to your home in the order process at Melectronics! That can't be right. What a hassle. And I didn't feel like ordering in the store - I wasn't really asked about it either. And now? Order the same device from a competitor? Thanks for your feedback. coco