Not only the receipt is superfluous...

Guest · 2018-11-13T09:25:31.000Z

Hello everyone, as I've happily seen here in the forum, it's not just me who is annoyed that I can't choose whether I want a receipt or not. And I have also read that Mirgos is aware of this annoying problem. Basically, it can't be difficult to introduce a function (LIDL can do it) to give the customer the choice to take a receipt or not. Well, apparently it's not on the priority list because it doesn't bring any added value for the company and only benefits the customer. What bothers me even more, however, are these ridiculous e.g. 20-fold Cumulus points receipts that are only valid for one product. I have never redeemed such a voucher, as I never buy these products anyway, or if I do buy such a product, the voucher has already expired or cannot be found. It should be possible to deactivate these vouchers. Because in the end, after buying a bread roll from the self-check machine, I end up with two unnecessary slips of paper, which I throw straight in the bin after printing them out. Greetings Jan

Mystery1978

Hello @Nina_Migros

Thank you in advance for your hacking on the upper floors. Projects are always carried out in Bern, Zurich, Lucerne or Geneva, why not in TI SO AG? As I already mentioned in another thread, AMIGOS exists in ZH and BE thats it. When will this be extended? Yes, I know Tread belongs to the receipts. I think that's a good thing. Migipedia team have a nice evening

Lg @Mystery1978

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Nina_Migros

Hello@Mystery1978

This is not a cooperative project. I think what you mean are the pilot projects. Larger and larger cooperatives with conurbations are selected for these, where relatively more people are reached than in the cooperative area of Valais or Ticino, for example. In these cases, the aim is to test how something is received by customers. And the "test group" should be as large and representative as possible. And a good mix is of course easier and quicker to achieve in the cities. That's why we often choose the Zurich or Aare region. Incidentally, the Aare cooperative also includes the cantons of AG and SO in addition to the Bern region :)

Amigos is still in the test phase and will be expanded once it has been successful enough. However, I am not up to date enough with Amigos to be able to provide detailed information. If you want to know more, it's best to ask in the relevant thread, then you'll be directed to the right people.

I wish you and everyone else a good evening and a nice weekend!

Hi, Nina

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Mystery1978

@Nina_Migros yes pilot projects that's exactly what I meant but I'm straying from the actual thread again.

I at least hope that this will be a Swiss pilot with the receipts and not another Zurich thing

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Guest

Good day

Six months later, I see no progress.

Is there any news on the subject?

Kind regards
Matthias Kessler

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Guest

Hello Matthias

Unfortunately I don't have any new information for you yet. However, I know that the teams are working on revising these systems and the plan is to use the slips of paper.

Best regards, Dominik

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pogonox

please not yet another ADDITIONAL page where you have to make another selection every time...

this only makes the usability of the ss cash registers worse!

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Traberli

Quote: "Because at the end of the day, after buying a bread roll from the self-checkout machine, I have two unnecessary slips of paper, which I throw straight in the bin after printing them out." Yes, I get it. I don't need the slip either. But to be honest, am I alone in being so stupid as to check the receipt after the purchase? Sorry, but I constantly have erroneous slips in between. Sometimes there are things on there twice, or the reduced price is not on there and, strangely enough, things that I didn't even put on the conveyor belt. And no, I don't calculate everything 100% to notice it without a receipt. Do you do the maths beforehand, or do you trust blindly?

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Guest

Bodenseeknusperli

Everyone does it differently, but I think it's good for the customer to choose whether they need it or not. My article is also about self-checkout and the unnecessary waste of resources, as thermal paper cannot be reused. Migros has been saying for a long time that it's time, others are implementing it :)

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I agree with Bodenseeknusperli. If you look at the waste garbage cans next to the self-checkout, you realize that the majority of customers don't need a receipt. That's why I think it should be asked whether you need a receipt or not. That way, every customer can choose freely. At the checkout, I can only refer again to the example of Lidl, where you are asked with every purchase whether you want a receipt or not.

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ernieknolfson

Nina_Migros

Hello@Mystery1978

This is not a cooperative project. I think what you mean are the pilot projects. Larger and larger cooperatives with conurbations are selected for these, where relatively more people are reached than in the cooperative area of Valais or Ticino, for example. In these cases, the aim is to test how something is received by customers. And the "test group" should be as large and representative as possible. And a good mix is of course easier and quicker to achieve in the cities. That's why we often choose the Zurich or Aare region. Incidentally, the Aare cooperative also includes the cantons of AG and SO in addition to the Bern region :)

Amigos is still in the test phase and will be expanded once it has been successful enough. However, I am not up to date enough with Amigos to be able to provide detailed information. If you want to know more, it's best to ask in the relevant thread, then you'll be directed to the right people.

I wish you and everyone else a good evening and a nice weekend!

Hi, Nina

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i was also wondering today why the tubs at the checkouts are so full. my flash of inspiration is not new when i see this thread. but i see that over a year has passed here and still nothing has happened, although nina_migros has written that something is going on. to do: - at self-checkout checkouts: always ask whether you want the cash voucher and/or promotion voucher. (unless the point below is already active). - in the app or in the customer account (cumulus), set whether you want a receipt at all (and e.g. at which migros (and partner) locations), so that _no_ slips of paper are printed out unnecessarily and end up directly in the waste bin. the same applies, of course, to the many useless promotion vouchers. surely this can't be so extremely difficult to implement.

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Kathrin_Migros

ernieknolfson

i was also wondering today why the tubs at the checkouts are so full. my flash of inspiration is not new when i see this thread. but i see that over a year has passed here and still nothing has happened, although nina_migros has written that something is going on. to do: - at self-checkout checkouts: always ask whether you want the cash voucher and/or promotion voucher. (unless the point below is already active). - in the app or in the customer account (cumulus), set whether you want a receipt at all (and e.g. at which migros (and partner) locations), so that _no_ slips of paper are printed out unnecessarily and end up directly in the waste bin. the same applies, of course, to the many useless promotion vouchers. surely this can't be so extremely difficult to implement.

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Hi Ernie Thank you very much for your comment. Yes, this has been an issue for our community for some time. In fact, it is more complex than simply adjusting the receipt on/off option... I have just forwarded your request to our experts to find out if there is any news on the matter. Kind regards Kathrin

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Nicht nur der Kassenzettel ist überflüssig...

All replies (33)

All replies (33)