Hello
I wanted to update the app on the Samsung Galaxy Tag 4.
But I can't find an update or any reference to the new Disney characters in the app itself!
And when I search in the Play Store, it says the new app is not compatible for this device!
Could that be the case? Or what am I doing wrong?
Many thanks in advance
Lg Evelyn
Guest
Hello Evelyn
Can you please check which Android version your tablet has? If it is possible to update it, please do so. It may be due to the device or the operating system that the app no longer works. With this information we can try to help you.
Kind regards
Urs
It's a pity that the question is not being pursued further. I have the same problem. So I think we are not the only ones.
Since it has worked with all the figures so far, I can hardly imagine that our tab is too old???!!!!
It's also a shame that you can't use the figures to their full potential. The ideas are great, but not much use if we can't use them.
Guest
Hello everyone
I'm sorry that this request is taking so long. Unfortunately, the case is still being clarified. I will follow up again and give you an answer as soon as possible.
Kind regards
Urs
So I would also be very happy if this problem can still be solved!
I can hardly imagine that our tablet is too old!
The figures are waiting unused in the cupboard ;-)
Because the kids don't get my cell phone...
Guest
Hello everyone
Please excuse the long wait. Unfortunately, our technicians have only now been able to reproduce your problem.
Can you please try the following:
1. in the settings > Apps > downloaded app list
2. there you can see all installed appslications in the list
3. select the app and then click on the options menu at the top right
4. then select uninstall for all users.
5. if the app is removed from the list, go to the PlayStore again and install it again.
Best regards
Urs
I can no longer install the app after that :-(
The message appears:
"Your device is not compatible with this version."
Even if you don't want to hear it, but the Galaxy Tab 4 runs an "ancient" Android 5 from 2014, the current version is Android 8. At some point, app developers have to be considerate and can no longer support outdated operating systems. There are also usually security vulnerabilities on outdated operating systems that are no longer patched by the manufacturers.
Unfortunately, in this day and age, devices and their operating systems are already outdated when you take them out of the box. If you're lucky, you still get one update.
I'm not happy about this situation either, but it's just the way it is and you have to live with it...
Guest
Hello everyone
Our technicians have worked on the app again and now the app should run with the following minimum requirements:
Android(Play Store)
Required Android version
4.4 or higher
Apple (App Store)
Requires iOS 9.0 or newer
Best regards
Marc
