I moved into my new apartment a week ago. I reported the move to M-Budget. They said I needed an electrician to activate the line. I found it very unfortunate that I had to pay an electrician to activate an Internet subscription. Now that the electrician has arrived and the Internet has worked for 2 days. M-Budget realized that they had given me the wrong terminal, whereupon they turned off my Internet. Now M-Budget tells me that I have to wait a few working days and that an electrician may have to come by again to fix the problem.
Unfortunately, the hotline was unable to give me any more precise information about the processing time than a few working days, despite my persistent requests. The fact that I now have to wait a few working days for someone to call me and tell me that I have no Internet is an outrage. In addition, I find it an impertinence that I now have to pay for an electrician who does not do me any good. The subscription bill will of course arrive at the end of the month at full price.
Where is the customer service? Is this the way M-Budget wants to keep customers?
All replies (13)
Guest
Hello
Thank you for contacting us about this. I've already informed my colleagues responsible about your request and I'll pass it on because I don't have access to customer data for M-Budget Mobile offers. Can you send me your telephone number or customer number that you have to community@mgb.ch so that I can process your case? Then we can take a look at it.
Best regards
Dominik
Hello
Using the live chat I found on your customer service page, I was able to enter my customer details. Shortly afterwards I was contacted by a Swisscom technician who is now coming by to check my connection.
Thank you very much for that.
Nevertheless, I don't think it's ok that I now have to pay a technician who connected me to the Internet but M-Budget turned it off again. So he was not responsible for anything. In addition, I am without a connection for 10 days until the possible appointment with the Swisscom technician. Not to mention the appointments with the technicians where I have to be present and the other time for hotline calls etc.. I'm asking this question here because I don't feel like calling M-Budget's hotline, which is not particularly cooperative and solution-oriented.
What do you think Dominik? And what do you from the community think, have you had similar experiences?
I'll be happy to keep you up to date on what happens next.
Best regards
Lukas
News:
The technician from Swisscom came today. Unfortunately, he couldn't fix the problem as we are not Swisscom customers. He connected me to a terminal. Now all M-Budget has to do is complete the move. M-Budget wanted to dispatch me with a telephone appointment with a technician on Friday. I then spoke to the hotline. Apparently it is now possible without a telephone appointment.
Unfortunately, the hotline couldn't tell me when it would happen.
With regard to the electrician's bill and the subscription costs, the hotline said they would accommodate me.
Guest
Hello Lukas
I have now received a reply from my M-Budget Mobile colleagues. They have seen that there does indeed seem to be something wrong with your connection. But I don't have to tell you that ;)
They are looking into your case and will contact you directly, is that ok with you?
Best regards
Dominik
Hello Dominik
Someone actually tried to reach me yesterday. Unfortunately, I can't pick up my phone at work. About 1 hour after the call attempt, I called the phone number back, which connected me directly to the hotline. They told me that I must not miss these calls and must be available at all times. If the second attempt does not work, my case will be shelved. Today I'm still waiting for a call back but I don't have much hope. I'm slowly coming to terms with the fact that I have to change providers. I can't see any progress and I can't imagine that the line will be up and running next week.
I would like to thank Migros for forwarding my complaint. However, I can't understand why you are using Wingo to badmouth your name.
Kind regards
Lukas
Hello Lukas
In response to your message, my colleague Dominik contacted the specialist managers again. I have now done the same again, as I have not yet received any feedback from them. But I can understand your displeasure. I don't think it's customer-oriented to tell the customer that they always have to be available.
Well, we'll get back to you without your case being shelved.
Best regards
Sebastian
Guest
Dear Lukas
My M-Budget colleagues have told me that they have contacted you again, did it work out this time?
Best regards
Dominik
Hello Dominik
I actually had a telephone appointment on Friday at 10:00. I was available until 13:00 and was called at 16:25. Unfortunately I was at work at the time. At about 17:20 I tried to get information via the hotline about what was going on. On Saturday morning I received an SMS that a technician had to come next Wednesday. I then called the hotline and asked for a statement. The hotline couldn't explain to me why a technician had to come or what exactly was happening. I submitted a termination without notice. The hotline was unable to process this. Now I am waiting for a phone call to discuss this. At the same time, I have ordered a subscription from another provider. My trust in Wingo/M-Budget is too shaken for me to want another subscription with them. Today I received a detailed e-mail from you, not from M-Budget, about when my subscription will be activated.
Now I am curious to see how things will continue with the bills from M-Budget and how cooperatively they will process my termination. I will also have to think hard about whether I want to cancel my M-Budget cell phone subscription as soon as I have Internet at home again so that I at least have Internet somewhere.
Thank you again for your efforts. In the end I got better information from you than from M-Budget.
Kind regards
Lukas
Is it possible to cancel the subscription without notice? Isn't there a deadline? Since we have Internet, TV and landline which don't work, that would also be an option for us. The technician was there says the lines are ok, the hotline claims it's just theater. We can no longer use TV at all. Constant dropouts and picture interference. Telephone sound and connection miserable. Internet slow and constantly interrupted.
I think it's bad that you still have to pay.
You have to look in the general terms and conditions, it usually says there (as with all others, e.g. Swisscom, Sunrise, UPC etc.) that you cannot cancel due to technical faults etc. or claim damages etc.
I don't know whether there has ever been a court ruling on this or whether anyone has ever taken Swisscom, Sunrise, UPC etc. to court... I'm always annoyed when faults occur and we then have no TV, Internet or phone (regardless of the provider).