I moved into my new apartment a week ago. I reported the move to M-Budget. They said I needed an electrician to activate the line. I found it very unfortunate that I had to pay an electrician to activate an Internet subscription. Now that the electrician has arrived and the Internet has worked for 2 days. M-Budget realized that they had given me the wrong terminal, whereupon they turned off my Internet. Now M-Budget tells me that I have to wait a few working days and that an electrician may have to come by again to fix the problem.
Unfortunately, the hotline was unable to give me any more precise information about the processing time than a few working days, despite my persistent requests. The fact that I now have to wait a few working days for someone to call me and tell me that I have no Internet is an outrage. In addition, I find it an impertinence that I now have to pay for an electrician who does not do me any good. The subscription bill will of course arrive at the end of the month at full price.
Where is the customer service? Is this the way M-Budget wants to keep customers?
All replies (13)
Hello @Grey83
I would love to help you, but I don't have access to customer data here.
Therefore, I invite you to send me more details and your full coordinates to community@mgb.ch and I will be happy to forward them to the M-Budget Mobile team.
Best regards
Kathrin
They allowed me to cancel without notice. However, I think they were afraid that I would cancel my and my partner's mobile subscription, which is why they may have been a bit more accommodating.
Yesterday I received the bill from the electrician who connected my incorrectly switched line. Unfortunately, I will have the pleasure of calling the hotline again this week. Apart from that, I can say that I have found a provider with whom I now pay the same amount but have faster Internet and better TV picture quality. However, this offer is limited to 1 year - let's see what I do after this year.
You could be right, they were probably more accommodating because you subscribed to other products with them and they were afraid that you wouldn't cancel them too.
Oh dear, that's a real pain ? I hope you're happy with your new provider and don't have any more technical problems. I'm sure you'll have a new solution in a year ?