I moved into my new apartment a week ago. I reported the move to M-Budget. They said I needed an electrician to activate the line. I found it very unfortunate that I had to pay an electrician to activate an Internet subscription. Now that the electrician has arrived and the Internet has worked for 2 days. M-Budget realized that they had given me the wrong terminal, whereupon they turned off my Internet. Now M-Budget tells me that I have to wait a few working days and that an electrician may have to come by again to fix the problem.
Unfortunately, the hotline was unable to give me any more precise information about the processing time than a few working days, despite my persistent requests. The fact that I now have to wait a few working days for someone to call me and tell me that I have no Internet is an outrage. In addition, I find it an impertinence that I now have to pay for an electrician who does not do me any good. The subscription bill will of course arrive at the end of the month at full price.
Where is the customer service? Is this the way M-Budget wants to keep customers?