Guest
M-Budget seems to be struggling with a hopelessly overloaded hotline. SIM cards cannot be activated properly at the moment either. http://www.pctipp.ch/news/kommunikation/artikel/m-budget-hotline-hier-meldet-sich-kein-schwein-85617/
Guest
Tanja
sorry, but it is very easy to compare the different offers. for example, you can take internet speed, tv channels, recording and replay function, as well as telephone prices for the fixed network as a reference point. and you have a comparison.
the m budget offer can be found at the bottom of many comparison platforms and is often only rated as sufficient. in addition, the technology provided by m budget is absolutely outdated and has no place on the market in this form.
there is enough feedback from customers here and on the net to confirm this. but thanks to the good reporting in recent weeks and months, you will feel the effects sooner or later. it's a shame for the migros brand.
Guest
Hello everyone
We had a problem with the Mini and Maxi One subscriptions, but we have since been able to rectify this. We would like to take this opportunity to apologize to all those affected. Of course, satisfied customers are very important to us.
Understandably, the disruption also resulted in an unusually high number of customers contacting the hotline. By increasing the resources on the hotline, the situation has now returned to normal and customer concerns are being answered as usual.
Kind regards
Tanja
We know Migros as a reliable brand that only offers things that work smoothly. That's why we decided to switch from another provider to M-Budget Mobile without any prior research on the Internet.
The phone number should have been activated three days ago, but unfortunately this has not yet happened. Every time we called, we were told that it would be activated in the next few hours. The activation of a telephone number should actually run smoothly and not take days. Questions about the cause of the problem are not properly addressed. Furthermore, the waiting times on the hotline often exceed 15 minutes.
I would have expected Migros to announce in the Kassensturz program that the problems would be solved in a week's time and that this would actually be the case. I can't understand why more than two months later the same problems are still there.
As we have not received any information from M-Budget Mobile about the cause or the duration of the problems, I hope to receive an answer from you.
Hello einfachm
Thank you for your trust and your feedback. We would love to help you, but unfortunately we don't have access to your data, so can you send me the following details by personal message?
- Your full name
- Your mobile number
- If necessary, a number where we can reach you (if not mobile)
- Time window when we can best reach you
- A brief description of what it is about
We will then forward your request to the helpline again so that your problem can be solved as quickly as possible.
Many thanks and best regards,
Daniel
