That's quite something! Replay is offered. This does not work. They don't reply to emails and don't take you seriously on the hotline. The highlight is that they won't even let me out of the contract and want money for services not rendered. Who actually compensates me for the daily hassle?
That's quite something! Replay is offered. This does not work. They don't reply to emails and don't take you seriously on the hotline. The highlight is that they won't even let me out of the contract and want money for services not rendered. Who actually compensates me for the daily hassle?
Hello Migipedia team, since the problem still exists despite the reset, I sent the following email 9 days ago and have not received an answer to date.
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Good morning
After the following clarification, we can confirm that the problem is caused by a hardware defect in the TV box.
- A reset following telephone instructions from a wingo, m-budget or swisscom employee has not brought any improvement
- Use of a new HDMI cable has not brought any improvement
- Changing the HDMI input on the TV set did not solve the problem either
- Use of a new network cable (Cat5e & Cat6) has not brought any improvement
- 220V plug-in power supply to another socket has not brought any improvement
Again to the error picture:
1. the picture disappears after a few minutes each time, the sound can then still be heard
2. the sound always disappears a few minutes later
3. switching off and on solves the problem for a short time, but the picture disappears again after a few minutes, followed by the sound
4. if the TV box is moved, it sometimes works again immediately, which indicates a problem with the power supply or a loose contact on the HDMI socket or on a PCB
As an electronics engineer, I would of course like to take a closer look at the device, but I think that you should send us a new TV box.
Thank you for a speedy delivery.
Kind regards from Lucerne
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I'll make this relatively short and concise;
If the problem is not resolved within a week, we will terminate the contract. If necessary, ombudscom will be called in, because this behavior on the part of Migros is unacceptable. We will pay the April bill and you can keep the May bill.
Kind regards from Lucerne
Lori and Roli
Hello Migipedia team, since the problem still exists despite the reset, I sent the following email 9 days ago and have not received an answer to date.
---------------------------------------------------------------------------------------------------
Good morning
After the following clarification, we can confirm that the problem is caused by a hardware defect in the TV box.
- A reset following telephone instructions from a wingo, m-budget or swisscom employee has not brought any improvement
- Use of a new HDMI cable has not brought any improvement
- Changing the HDMI input on the TV set did not solve the problem either
- Use of a new network cable (Cat5e & Cat6) has not brought any improvement
- 220V plug-in power supply to another socket has not brought any improvement
Again to the error picture:
1. the picture disappears after a few minutes each time, the sound can then still be heard
2. the sound always disappears a few minutes later
3. switching off and on solves the problem for a short time, but the picture disappears again after a few minutes, followed by the sound
4. if the TV box is moved, it sometimes works again immediately, which indicates a problem with the power supply or a loose contact on the HDMI socket or on a PCB
As an electronics engineer, I would of course like to take a closer look at the device, but I think that you should send us a new TV box.
Thank you for a speedy delivery.
Kind regards from Lucerne
---------------------------------------------------------------------------------------------------
I'll make this relatively short and concise;
If the problem is not resolved within a week, we will terminate the contract. If necessary, ombudscom will be called in, because this behavior on the part of Migros is unacceptable. We will pay the April bill and you can keep the May bill.
Kind regards from Lucerne
Lori and Roli
Guest
Hello Erwinator
Thank you for your message. I have just forwarded it to the people responsible and will make sure I can give you feedback as soon as possible on Monday.
Best regards
Tanja, Migipedia team
Hello Tanja and Migipedia team,
And please, customer service should not try to reach us by phone.
Thank you very much
Guest
Since today I have DSL and TV from Migros - but not a single channel in HD, although it is possible according to Swisscom and Migros "Check availability" button.
Ticket is open. I fear the worst.
Guest
Connecting the TV Box is not enough, you have to access the TV Box every time to be able to receive the HD channels. If you have done this, there is still the possibility that your internet connection is too slow.
Guest
No HD channels are listed in the guide (also visually recognizable). TV connected with HDMI cable. It worked perfectly with the Cablecombox.
Swisscom says I can have up to 40mbit/s. Migros provides me with a stable 15mbit/s. So that shouldn't be the problem.
So far no reply to my ticket.
Guest
Today I sent a registered letter (notice of defects) to Migros. In which I complain about the lack of HD channels and other problems with the TV and DSL modem. One of them is that I can't change the WPA key and the default one is weak. A quick calculation shows that it can be cracked with any mid-range PC within 17 minutes.
I don't want to withhold from you what I have just experienced.
My programs are mixed up. This means that the German-language programs are no longer in sequence. SRF1 on 1, RTL on 112. The popular zapping during the commercials is no longer fun. When I asked customer service about this, the "friendly" gentleman said in broken German: "What do you actually want, this is a Migros product, you can't expect any more!"
The old services don't work and they are adding new ones. I asked myself where the logic was?
Now I know first-hand:
This is a Migros product, I can't expect more!
All right, then I'll only make phone calls when it suits Migros. I regularly restart my Wi-Fi.
I always start the TV box a quarter of an hour before I want to watch TV, because only then does it work properly.
I've only been annoyed for 4 months and in 8 months I can go back to an honest provider.
After studying, I finally figured out the trick. Instead of 30 HD channels, I now only have 10. All German private channels such as RTL or Pro 7 have been removed from the offer. Will the advertising now be adjusted?
Hello akr40.
You are not alone. I have the same problems. The HD channels have been removed without further notice. Replay function has now been down for more than 24 hours - again.
I suspect a psycho-social experiment in the meantime. The "product" is intended to test our ability to suffer.
The "product" does not deserve the M-Budget brand. It's sad that Migros is standing by and doing nothing.
Guest
Hello Erwinator
Thank you for your message. I have just forwarded it to the people responsible and will make sure I can give you feedback as soon as possible on Monday.
Best regards
Tanja, Migipedia team
Hello Tanja and Migipedia team,
And please, customer service should not try to reach us by phone.
Thank you very much
Guest
Since today I have DSL and TV from Migros - but not a single channel in HD, although it is possible according to Swisscom and Migros "Check availability" button.
Ticket is open. I fear the worst.
Guest
Connecting the TV Box is not enough, you have to access the TV Box every time to be able to receive the HD channels. If you have done this, there is still the possibility that your internet connection is too slow.
Guest
No HD channels are listed in the guide (also visually recognizable). TV connected with HDMI cable. It worked perfectly with the Cablecombox.
Swisscom says I can have up to 40mbit/s. Migros provides me with a stable 15mbit/s. So that shouldn't be the problem.
So far no reply to my ticket.
Guest
Today I sent a registered letter (notice of defects) to Migros. In which I complain about the lack of HD channels and other problems with the TV and DSL modem. One of them is that I can't change the WPA key and the default one is weak. A quick calculation shows that it can be cracked with any mid-range PC within 17 minutes.
I don't want to withhold from you what I have just experienced.
My programs are mixed up. This means that the German-language programs are no longer in sequence. SRF1 on 1, RTL on 112. The popular zapping during the commercials is no longer fun. When I asked customer service about this, the "friendly" gentleman said in broken German: "What do you actually want, this is a Migros product, you can't expect any more!"
The old services don't work and they are adding new ones. I asked myself where the logic was?
Now I know first-hand:
This is a Migros product, I can't expect more!
All right, then I'll only make phone calls when it suits Migros. I regularly restart my Wi-Fi.
I always start the TV box a quarter of an hour before I want to watch TV, because only then does it work properly.
I've only been annoyed for 4 months and in 8 months I can go back to an honest provider.
After studying, I finally figured out the trick. Instead of 30 HD channels, I now only have 10. All German private channels such as RTL or Pro 7 have been removed from the offer. Will the advertising now be adjusted?
Hello akr40.
You are not alone. I have the same problems. The HD channels have been removed without further notice. Replay function has now been down for more than 24 hours - again.
I suspect a psycho-social experiment in the meantime. The "product" is intended to test our ability to suffer.
The "product" does not deserve the M-Budget brand. It's sad that Migros is standing by and doing nothing.
