That's quite something! Replay is offered. This does not work. They don't reply to emails and don't take you seriously on the hotline. The highlight is that they won't even let me out of the contract and want money for services not rendered. Who actually compensates me for the daily hassle?
Guest
Hello akr40
Thank you for the message. I'm sorry you had such a bad experience. I will look into the matter straight away.
Best regards
Tanja, Migipedia team
Guest
Hello akr40
Can you send an email to migipedia@mgb.ch and give us your contact details? We would like to contact you personally about this problem.
Best regards
Tanja, Migipedia team
Guest
Unfortunately, I can only agree. At the moment I've even gone so far as to say I'd rather watch anything but m budget tv! Since I've been using this service, I've had nothing but problems with it and watching TV is no fun at all.
I wonder why Migros is offering something for money that is only half or not fully developed?
A short list of the problems that occur:
-search function has never worked
-memory for the replay function is often wrong; i.e. you can only watch half of a program (especially amusing when the film is exciting)
-replay often not possible
-if replay works once, you cannot continue watching after you have pressed pause
-various channels not available when switching on (error)
-I have to reset the box at least once a month.
etc. etc.
In addition, the customer service leaves a lot to be desired. Since I've already phoned them for the umpteenth time, I know what I'm talking about.
-Employees speak poorly or no German at all
-they yawn into the phone...
Etc.
I'll leave out the story about the whole installation of the box...this would have deserved its own entry in the forum!
I wouldn't care as long as at least the tv box does its job.
Conclusion: Better to pay a few francs more and go to the competition. That way you can look forward to a relaxing movie night.
Hello kerbside
You're still doing well. It's getting worse for me every day. Now my phone isn't working properly either. I have to reset the TV box and modem at least 3 times a week. After starting, the TV box takes what feels like 5 minutes before it even works and programs can be changed.
At least I no longer need to contact the hotline. They have now admitted that they don't have a solution for the various problems either. This spares me from ridicule and ridicule.
Guest
That means you didn't get any further help even after your entry here? the answers from Tanja_Migros would have led me to conclude that...
No. Apart from friendly words, nothing has happened. I also think that Tanja can't do anything here because the system really doesn't work. Not even my request to be released from the contract was granted. So now I have to live with it for a year or take legal action. Since I don't have to pay for TV yet, it was difficult to take legal action. Now that Internet and telephony no longer work reliably either, a legal dispute is more likely.
Unfortunately, I also have to report that digital TV has never worked for us since the beginning. After switching on, the picture disappears after half a minute and the sound disappears after another half minute. This is followed by an error message. The Internet speed is correct, always around 15 MB/s. We have now given Migros 2 weeks to fix the problem, which we reported by phone, and today a ticket had to be created.
So Migros; clamp your cheeks and do something, otherwise you'll be rid of us very quickly. Ticket number 10154108.
Thank you and best regards, Lori & Roli
If I don't receive a service, I simply don't pay for it. In other words, as long as TV is not available, I only pay for the DSL services provided.
Yes, and that's my problem. With my offer, the TV is free for the first year. I only pay for DSL and telephone. But I can't switch to Swisscom TV because the line belongs to M-Budget.
