Very good tasting bread. But the price is too high. The weight should be 500 g, but when I weigh it at home, it's only 470 g. That can't and shouldn't be!
All replies (15)
Guest
Good morning @indios
Thank you for your message! I will find out for you how this difference in quantity can arise - can you tell me where you bought the bread, just in case?
Thank you very much and best regards
Karin
Guest
Hello @indios
It is apparently still being clarified, I have not yet received any feedback. I will ask again, thanks for your advice. :)
Best wishes and have a nice spring weekend
Karin
Guest
Good morning @indios
Please accept my apologies for not getting back to you sooner. I have received feedback on your question:
Products with a high water content do indeed experience a slight weight loss over time, i.e. the dough ingredients always have a higher weight than the end product. The prevailing humidity of the environment plays a significant role in this: the drier the air, the more and the faster the bread dries out and loses weight.
However, the difference in weight you describe is actually too great: according to legal requirements, minus 15 g weight deviations (8 hours after leaving the oven) are tolerated for Farmerurdinekl bread. The weight of 470 g measured by you is clearly not within this tolerance range and we would like to apologize for the bread being too light.
Your feedback has been forwarded so that this can be investigated. Thank you for your valuable advice and once again: Nüt für unguet!
Best wishes and have a lovely spring day
Karin
Bought bread again and weighed it: just 480 grams.
As a customer, I simply cannot accept that! After all, we pay for 500 grams.
Please change this urgently!
Bought bread again and weighed it: just 480 grams.
As a customer, I simply cannot accept that! After all, we pay for 500 grams.
Please change this urgently!
Bought bread again and weighed it: just 480 grams.
As a customer, I simply cannot accept that! After all, we pay for 500 grams.
Please change this urgently!
Hello Karin
Can you look into this again? Because the bread only weighed just under 470 grams last time. I'm not prepared as a customer to pay that much and then the weight isn't right.
Thank you very much.