The main problem with till receipts is probably the inability to carry out spot checks after the till. It is true that the receipt can also be retrieved electronically - provided there is WLAN in smaller stores. However, if the customer states that they do not have their cell phone with them or that the battery is empty, then the problems begin. Stores may have suitable charging cables for all possible systems, but a device with a completely empty battery is not immediately ready for use when plugged in. In this case, or if the customer (actually or only supposedly) does not have their device with them, they would have to log in at a terminal, where they would probably forget their password. There are probably other aspects that play a role. Possible solution: dispensing with paper on a case-by-case basis only if the customer holds their cell phone up to the payment terminal (i.e. not at the staffed checkouts, or then these would need to be upgraded). There are certainly ways and means, but the matter is probably not quite so trivial. On the other hand, I can't think of any major obstacle to digital coupons off the top of my head.

Thanks sirio60, I would also see that as problematic. In this case, however, the customer would definitely have to have their Cumulus card with them, without which there would be no link to them, their request for "no printed receipt" and storage in the app. At least in larger stores, you can then view the receipt data at the customer service desk - I don't know about smaller ones either... In any case, it has worked perfectly at other large retailers so far, so I thought it should also be possible to implement it at Migros.

Dear @Firebird, dear @sirio60, thank you for your thoughts!

Receipts are still printed out at Migros today because the majority of customers still want them.

Like all retail companies, Migros is working on new trends and developments - including in the area of receipts, where activities are already underway. However, adaptations, especially in the checkout area, must meet high standards before they are implemented. Even if it is "only" a matter of the supposedly simple printing or non-printing of a receipt. Questions such as VAT, exchanges, guarantees and legal issues etc. must be clarified in such a way that it ultimately serves all customers.

Best wishes and have a good start to the week!

Hello @Bella_Migros

It's a shame that users just open a thread when they have a flash of inspiration without checking if the request has already been made!

The digital receipt has already been discussed several times

Best wishes and have a nice week
Frederica

Thanks for the link, @Frederica.

Hello @Bella_Migros, thanks for the quick reply. Then I'll stay tuned.

@Frederica Thanks for the helpful link, but it's a shame that the comment, which was not very constructive, had to be left. The post is hidden somewhere at the beginning of November last year - I'm not looking that far back. It also shows that the topic still moves customers. Something might have changed in six months' time - you should have enough tolerance for new demand.
Have a nice day

I don't know if this forum offers the possibility to pin a thread. You could then link such frequently asked questions (like this one).
This would have the advantage that even non-frequent readers would be able to see such long-running questions immediately without having to search in the depths of the forum.

It would certainly be quick and easy to implement this in the app in the future.
But as already explained in detail here, additional effort would certainly be required to access the receipts. (Exchange, random sampling, etc. etc.)
This also means additional work for staff!!!!
As far as the environment is concerned, I would also be in favor of this, but not everything that is digital is better.
I also experience time and again (as already mentioned) that customers first look at the checkout to see if they have any digital coupons that they could activate. Then they start searching and searching!!!!, then activate it, go back to scan the code, then possibly pay with the app etc. etc. In my opinion, this takes a LONG time!!!! and is really tedious!!!
That annoys me a bit, because it's exactly those people (sorry, not everyone!) who want to "come across" as cool and intelligent and think they're super fast and better that way.
As I said, not everyone is like that, but many are.
So dear Migros, think about it carefully, because everything should really be right down to the last detail.

I can understand your objection@MaB26, but the advantage coupons and even the blue coupons (which all come by post) are also available digitally in the app. Migros implemented this some time ago.
However, for some time now, an additional receipt has also been issued after the purchase, which says "Digital coupon". You can only activate it in the app and then redeem it. My wish was to no longer have an additional slip for this but just an alert in the app, otherwise it's a bit like writing someone a letter saying that you've just sent an email. That would increase the speed after payment even more... and in addition, the receipt would be sent digitally straight away.

My request was also along the lines that those customers who would like to do this can set it up themselves in their Cumulus profiles. This way, customers who still prefer the paper form can continue to receive mail and receipts and the others can only receive digital mail. Since so much can be customized nowadays, this is no longer a technical impossibility but more a question of the smooth interaction of the different systems (i.e. cash register, app, etc.).
The fact that it sometimes takes longer, yes, that can be annoying - but I only see it as a transitional phase. That's how innovation works, step by step: at some point, someone with digital-technical know-how gets so annoyed that they sit down and invent something better and faster ;-)

Thank you for your answer Firebird. I agree with you, perhaps I didn't formulate it so clearly.
I was more concerned about the staff, if this would result in additional work for them for an exchange/return.
But ticking the box in the app or online would be a good solution, because you have to have the receipt with you when you exchange/return something. This means that those who can view the receipt in the app or online also have it if necessary.
It would then simply be important that this would also have to be printed out when it comes to an exchange/return so that you can show it!!!
That's why I think it's important that the people who use the app would also do this and understand the whole "procedure" and please get to grips with it a bit.
I'm not a technology specialist either, but if I'm going to use something like this, then please do it properly and not just because it's cool and new. It's really not a big deal, there are much more complicated things to understand in this new technical world!!!?