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1 year ago
Why are the slices of Chia Toast now thicker? Does Migros feel it can sell more of the product this way because, as a consumer, I presumably consume a certain number of slices of bread and don't count the grams of bread eaten?
1 year ago
Hello Apis, thank you for your question. Due to the replacement of the cutting system, we asked our customers about the thickness of the slices. The majority of customers rated the slices as too thin. As a result, we adjusted the thickness and at the same time decided to include the cut in the packaging free of charge. This measure allows us to save around 21 tons of food waste per year, as the slices no longer have to be added to animal feed. We regret that you are not happy with this change. We have gladly submitted your report to the specialist department. Kind regards, your M-Infoline team
1 year ago
Dear M-Infoline Team Thank you for your reply. I think I remember that the pre-cut used to be included in the pack, because I particularly like the pre-cut. Unfortunately, I missed the customer survey I mentioned. When did this take place and where can I see the results? Best regards, Apis
1 year ago
Hi Apis, thanks for the feedback. The slices have only been added recently. The customer survey was conducted using a Jowa panel, where people with coeliac disease were interviewed. However, the results are not publicly available. Best regards, your M-Infoline team
4 years ago
Hello Stoeckl, thank you for your questions. We recommend that you keep this toast unrefrigerated and preferably sealed so that it doesn't dry out too much. You should not store the opened pack in the fridge. Best regards, your M-Infoline team
6 years ago
Your product Chia Toast says gluten-free, wheat-free, lactose-free! Is this also grain-free? Kind regards R. Bürki
6 years ago
Hello Zealand, thank you for your question. The bread is not grain-free and contains rice flour, among other things. Best regards, your M-Infoline team