5 questions
Dear Migros team, Caprice is one of the few soft cheeses that is naturally lactose-free. Many hard cheeses, the well-matured ones, are too. However, the labeling is poor in Migros for the corresponding products. You really have to look for it and then it's written in very small letters. Why don't they just write it prominently on the packaging, naturally lactose-free, or simply lactose-free? Or just bigger. So that you can see it clearly. It's not just AHA products that are overpriced, by the way. In southern European countries, this is much better labeled, e.g. in Carrefour in Spain. This makes shopping a lot easier for people with a lactose intolerance. There is room for improvement in terms of labeling in this country. Simply relying on the expensive AHA products is quite simply a cheek for the consumer, because some other products are too, but you just have to look for them. Many thanks and best regards, Guido
Hello Guido, thank you for your valuable suggestion. Your experience with labeling and finding lactose-free products in our stores is very important to us. We understand that it can be a challenge for customers with intolerances and/or allergies to find the products they want quickly and easily. We currently follow a concept where we group products by category rather than by specific dietary requirements. This is because gluten-free and lactose-free products are also consumed by non-allergy sufferers. We greatly appreciate your feedback and will take it on board as input for future product labeling considerations. However, in order to provide you with immediate support, we are sending you the link to the online overview of lactose-free products (products with and without certification): Link Best regards, your M-Infoline team
Thanks for the link
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I am still waiting for an answer since 8 days ??? Where is the CUSTOMER SERVICE ???
Where?
You have written them in reviews, then you don't have to be surprised that nothing comes...
Hi Winterthur1, thanks for the question. It is not easy to compare prices between Migros and discounters (such as Aldi). A discounter has "permanent low prices", but offers fewer promotions. In contrast to the hard discounters, our promotional items are usually in stock for a whole week. The rest of the range in Migros stores is also practically complete until shortly before closing time, whereas consumers in hard discounters are often faced with empty shelves. The structures of discounters are also different from those of Migros. No discounter has service departments or places as many staff on the sales floor as Migros. The handling of goods also makes a big difference. Migros also differentiates itself from discounters through its store layout, store design, marketing measures, the size and breadth of its product range and employment conditions. These are all cost factors that are ultimately reflected in different product prices. Best regards, your M-Infoline team
Sorry but these are weak arguments, I find that there are more helpful staff at Aldi and Lidl than at Migros. In addition, I have never stood in front of an empty shelf at the discounters, which cannot be said of Migros, which always has empty shelves because a large proportion of its goods and foodstuffs come from China. In addition, at Migros you always have to check whether the item is actually available in the store in question before making a purchase. As far as the interior design of the stores is concerned, it has long since ceased to be a discount store atmosphere. I increasingly have the feeling that Migros is selling people for fools, and I'm not alone in this. In terms of wages and employment conditions, Migros lags far behind the discounters, as is generally known. We know employees at Migros and the discounters who confirm this. It is also interesting to note that many Migros staff shop at discounters because Migros is too expensive and they cannot afford it on their Migros wages. Sad but true!
Migros employees are not paid that badly and the employment conditions at Migros are no worse than at Aldi etc. and I can't confirm that they are more helpful at Aldi and Lidl. There's hardly anyone there, I've also had the experience several times at Aldi and Lidl that everything was gone on the first day or wasn't delivered at all. And everyone can decide for themselves where they want to shop, a Migros employee will certainly also shop in an Aldi/Lidl store, just like an Aldi employee sometimes shops in Migros. Compare prices and shop where it suits you. I simply think that Migros is unfairly maligned.
There are always lots of staff at Aldi and they are all very helpful. It always depends on the store. And as you say, everyone can go shopping wherever they want. And also work........ like at Coop.......
What kind of weak arguments are these? And as if Aldi and Lidl don't buy Chinese goods... and of course the waiters at Migros are better. Wages aren't everything. In addition, there are hardly any 100% who work at Aldi and Lidl ... then even 4600fr is of no use to you ... so I've had better experiences at Aldi than at Lidl... But of course what Migros has written has an influence. In addition, Aldi and Lidl (Lidl's parent company is the largest food retailer in Europe) are active throughout Europe. With this size, they can buy more powerfully. But you're the expert, I see.
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In summer 4.80 instead of 6.35 in September 6.80 in October 6.90 does Migros think customers are stupid ????
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As long as we all do nothing and dutifully pay the far too high prices, nothing will change.
Hello ramarro, we can't find the CHF 4.80 price you mentioned anywhere in our system. Neither the standard article with 300 g, which has cost CHF 6.25 since June, nor the promotional article with 330 g, which costs CHF 5.50 instead of CHF 6.85, ever had the price of CHF 4.80. Where did you see the CHF 4.80? Best regards, your M-Infoline team
Burgdorf
Hello ramarro
We were unable to find the price of CHF 4.80 you saw in our system, even after checking several times. However, we will check the signs in the stores again to avoid possible misunderstandings in the future. Best regards, your M-Infoline team
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In summer it cost Chf 6.35, in September 6.80 and now 6.90 !!!
Dear Migros are you kidding us ? Bought today !!! Promotion 4.95 CHF instead of 6.35 in the freezer. Price changed overnight !!! In the rack normal sale 5.80 as before Same weight, same content (300 gr.) ONLY THE PACKAGING HAS CHANGED !!!! Do you think the customers are stupid and don't realize that ????????
Nothing about taking the piss. You should read carefully 👁 300g = Sfr. 5.80, so 330g = Sfr. 6.35 rounded, because the MAXI FORMAT in action has 330g 🤷🏻♀️
Hello ramarro, the special offer is for 330 grams (100g = 1.5 CHF). We offer Caprice des Dieux with a content of 300 grams at 5.80 CHF (100g = 1.94 CHF). Best regards, your M-Infoline Team
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