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Summarized ...

«Overall, customers express high satisfaction with the comfort and support of the mattress, noting its suitability for various sleeping positions and its fair price. However, a significant concern arises from reports of a strong chemical odor upon delivery, which has impacted usability for some customers. Despite this issue, many appreciate the mattress's sustainability and versatility.»

Automatically generated summary of reviews

6 ratings

EierHirsch

Super satisfied

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Caramel-Farmer

A very comfortable mattress, sleeps very well every night, on the back, on the side or on the stomach.

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Migros_Ching

for another variant: 90.0 cm, 200.0 cm

We bought this mattress and intended it for the crib. Unfortunately, we encountered a major problem that overshadowed our expectations and previous positive experiences with Micasa. After the mattress arrived, we noticed a strong, unnatural chemical smell that did not dissipate even after a week of intensive airing. This situation made it impossible for us to use the mattress as planned. A month ago, we contacted customer service by email with this concern. An employee from Complaint Management CIC 2nd Level contacted us with a query about our problem. Unfortunately, this communication was not followed up - despite our repeated inquiries, we received no further response or information regarding a possible collection and return of the mattress. Telephone inquiries to customer service, which promised a solution in the near future, did not lead to any results. As we are unable to return the mattress ourselves and it also takes up a lot of space for storage, we are in urgent need of a solution from Micasa. As a long-standing customer of Migros and Micasa, I am deeply disappointed by this experience. I did not expect a Migros company like Micasa to let its customers down when problems arose. This experience has caused me to reconsider my decision and I am forced to say that this was my last purchase from Micasa. Unfortunately, under these circumstances, I cannot recommend Micasa to others. I hope that this review will help to raise awareness of the importance of customer service and product quality, and that Micasa will take a more proactive stance in resolving customer issues in the future.

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