4 questions
Would it be possible for me to obtain the text for the use of this pen, unfortunately I have lost the instruction leaflet. many thanks
Unfortunately, I have lost the instruction leaflet. So I no longer know how often I need to use this pen, i.e. at what intervals. Thank you very much for your reply
Hello Widmer-Banz, we will be happy to send you the instructions for use privately. You will receive them from us by e-mail. Best regards, your M-Infoline team
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Hello M-Infoline Team! I agree with init's statement. We have the same lot number. About 6 applications worked great... a clear moisturization was visible. Since then it has dried out and smells more extreme than at the beginning
Hello sienicdan, thank you for your message. We are sorry that you are also experiencing discrepancies with the product. We would like to get to the bottom of the problem. To do this, we would ask you to return the pen to the customer service department of your preferred store free of charge or send it to us by post. Write the address below on the package:
Migros-Genossenschafts-Bund
M-Infoline / Reference 20230525-1201
Limmatstrasse 152
8031 Zurich
It is important to state your reference number 20230525-1201 so that we can match the sample to the request. We will of course cover any postage costs. Thank you in advance for your valuable support. Best regards, your M-Infoline team
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My pen had dried out. I tried to reanimate it with water. The benefit is zero. Expensive product that's no good. What should I do?
Hello init, thank you for your message. We are sorry, the pen could not be resuscitated. Please let us know the lot number of the item so that we can check whether it has dried out. Best regards, your M-Infoline team
Lot 221125 2025/11, purchased at Migros Zurich HB
Hello init, thank you for your feedback. The manufacturer has checked retained samples and could not detect any deviations. We would like to point out that the pen only releases a very small amount of liquid, which is difficult to see with the naked eye. Under no circumstances should the pen be moistened with water, as this dilutes the active ingredient and makes it less effective. Best regards, your M-Infoline team
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