Vittel

Hello Markus2000222, thank you for the message. Clarifications with the manufacturer are still ongoing. You will hear from us as soon as possible. Best regards, your M-Infoline team

Hello Markus2000222, we have not forgotten you, the clarifications are still ongoing. Best regards, your M-Infoline team

Hello Markus2000222, thank you for your patience. We have now received the feedback and are happy to inform you as follows. Our manufacturer has changed the cap to comply with the new EU regulations for single-use plastic. By 2024, all plastic drinks bottles must be fitted with a cap that is firmly attached to the bottle. This will lead to a reduction in waste in the form of caps and ensure that caps are systematically collected and recycled. We have taken on board your comment that the cap no longer closes properly and the water can leak out. Best regards, your M-Infoline team

Hello Flaedi, thank you for your question. We have not received any similar customer feedback to date. Please let us know the best-before date and the adjacent production number of your bottle so that we can check the production concerned. Best regards, your M-Infoline team

Hello This is/was the following information for all of them: 08.2023 - 20383019P Kind regards

Hello Flaedi, we haven't forgotten you. The clarification is still ongoing. Best regards, your M-Infoline team

Hello Flaedi, the clarifications have not yet been completed. We ask for your patience. Best regards, your M-Infoline team

Hello Flaedi, we have not forgotten you, the clarifications are still in full swing. Thank you for your patience so far. Best regards, your M-Infoline team

Hello Flaedi, thank you again for your message. You had to wait a very long time for our reply, for which we apologize! Unfortunately, the clarifications with the manufacturer took much longer than expected. When checking reference samples, no errors were found. We therefore assume that the affected bottles were damaged during transportation. This allowed them to absorb an off-odor. We are certainly keeping an eye on this issue. Best regards, your M-Infoline team

Thank you for your comment Peter Silie. Every single customer is valuable to us. The Swiss retail trade is under pressure, so we are fighting hard for consumers' favor in the face of fierce competition. If someone doesn't do their shopping with us, it means a loss for us. That's why we do our utmost to meet all the countless customer wishes and needs. As a result, we stock products or brands that are only appreciated and purchased by some of our customers. We currently have a large number of customers who prefer Vittel as their mineral water, which is why we would like to offer these customers a promotional advantage. We do not wish to comment on our competitors and suppliers. Ultimately, it is the consumers who decide whether a product or brand is successful on the market. We offer various domestic and some foreign brands in our mineral water range. This gives our customers the choice of which mineral water to buy. If you have any questions about Nestlé's business practices, please contact customer service directly. Postal address: Nestlé Suisse S.A., P.O. Box 2222, 1800 Vevey. Telephone numbers: 0800 86 00 15 for customer service and 021 924 51 11 for the head office. Best regards, your M-Infoline team

Hello moccetti
Thank you for your comment.
We have discussed your request with our manufacturer and can tell you the following:
Food quality and food safety are the cornerstones of our strategy. We do everything we can to offer our consumers products that comply with current standards - without any ifs or buts.

We are IFS-certified (International Food Standard) and hundreds of analyses and checks are carried out every day in our in-house laboratories.

Germs are microorganisms that occur in large numbers in nature. Some pose a health risk to humans, while others may even be essential for human life: for example, they play a crucial role in the functioning of our digestive system.

According to the World Health Organization, natural mineral water contains a natural bacterial flora that meets current food safety standards. These bacteria are non-pathogenic and therefore pose no risk to human health.

To ensure that the water is germ-free, the bacterial load of natural mineral water must not exceed 100 CFU/ml (colony-forming units) at the source. These harmless germs tend to multiply after bottling. Their multiplication is a normal natural process that poses no risk to the consumer. If you want to compare the bacterial load of different bottles, you must therefore use bottles that were filled on the same day and stored under the same conditions.

In the case of the Saldo test, we doubt that the different bottles were filled and stored in a comparable way. The results published by Saldo are therefore not meaningful in terms of the quality of the water compared.

The context described above requires an understanding of both the current legal situation and the difference between mineral water and tap water. Saldo has assessed the mineral waters according to the criteria for tap water, although these are subject to different legal requirements.

Mineral water must be bottled at the source and must not undergo any treatment or have any additives. (Art. 13. of the Ordinance on Drinking, Spring and Mineral Water).

Since natural mineral water contains a natural bacterial flora and the law prohibits any treatment of natural mineral water that could alter its composition, it naturally contains microorganisms. The total microbial load does not pose any risk to human health and the law does not set any standards for mineral water in this respect. Consequently, the microbial contamination of mineral water determined by Saldo meets the legal requirements.

Tap water, on the other hand, is subject to different regulations as it can come from several sources and is therefore of variable quality. As a rule, it is subjected to treatments that serve to remove microorganisms. According to the law, tap water may not contain more than 300 CFU per milliliter, whereby this limit serves primarily to prove the effectiveness of the treatment.

The VITTEL mineral water received a "sufficient" rating in the above test due to its arsenic content. Arsenic is a natural substance that is widespread in the environment. Traces of it can therefore be found in any form of water - be it bottled water or tap water. Its presence depends on the origin of the water, e.g. the rock that has filtered it. Compared to the quantities of arsenic we come into contact with in everyday life, the arsenic contamination of drinking water is negligible. If our bottled water does contain arsenic, these levels are well below the international standards of 10 g per liter of arsenic set by the World Health Organization (WHO). Consequently, we can confirm that VITTEL is safe to consume.

We hope this information has been helpful and wish you a pleasant day. Your M-Infoline Team

Thank you for your inquiry.
You are referring to the Vittel product in PET 6x1.5L format. This is a natural mineral water that remains absolutely unchanged and therefore contains no sugar. One Vittel product that is sweetened with natural sugar is Vitalitos.
We hope that this information has helped you and wish you lots of fun on our Migipedia page.
Best regards,
Your M-Infoline Team