2 questions
Today the sauce half cream flocculated. That usually never happens. What could be the reason?
Hello Ruma007, thank you for your message. We are sorry to hear that you had an inconvenience with our half cream. We would like to follow up on your comment.
Please let us know the best-before date and the batch/lot number of the pack in question. The batch/lot number is located next to the best-before date and usually contains a mixture of numbers and letters.
We would also be grateful if you could send us photos of the product contents 😊. This will enable us to make further clarifications for you. Thank you in advance for your efforts! Best regards, your M-Infoline team
See the pictures
Hello Ruma07, thank you for the photos. The product in question is indeed an acidified product. It can happen that the product (especially when used several times) can secrete serum and is not perfectly smooth.
We would like to apologize to you again and assure you that we will do everything possible to avoid such incidents in the future. Best regards, your M-Infoline team
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Hello Can you also freeze the sauce half cream? We use it to fill dumplings, for example, and would like to freeze them and then bake them.
Hello relaxo, thank you for your inquiry. We are pleased that you are using the product for your home-made dumplings. In this context, we understand why freezing is important to you. You are right to contact us so that we can address your concerns. The in-depth investigations took some time. We apologize that we are only getting back to you now. Below we inform you about the results of our investigations: During our tests, we could not detect any deviations in taste. However, the texture left something to be desired. The latter proved to be more liquid than usual and was also granular. In view of this loss of quality, we advise you not to do this. We hope this information is helpful to you. Best regards, your M-Infoline team
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