«The capsules often fail to dissolve, remain stuck in the door seal and leave residue, while laundry is clean and sometimes smells unpleasant.»
«The capsules often fail to dissolve, remain stuck in the door seal and leave residue, while laundry is clean and sometimes smells unpleasant.»
Why? You can only test, rate and make Migros even better if you're logged in.
Why? You can only test, rate and make Migros even better if you're logged in.
Hello
Can I return these tabs to Migros Customer Service even though I no longer have the receipt? The tabs get stuck between the door seal and the glass and don’t dissolve even at 60 degrees. I have one unopened package and one opened package with 15 tabs left, which I can’t use anymore for the reason mentioned.
Best regards
Hello nachtblau, thank you very much for your message. Could you please send us photos of the defective tablets and provide us with the lot code? The lot code is printed on the bottom of the package. We’d be happy to investigate the cause of the poor dissolution. Best regards, your M-Infoline Team
Thanks for the info, code 054ad23. You can't see the defect in the photos. The problem is that the tabs don't dissolve and get stuck between the seal and the glass, no matter where they're placed.
Best regards
Thanks for the info, code 054ad23. You can't see the defect in the photos. The problem is that the tabs don't dissolve and get stuck between the seal and the glass, no matter where they're placed.
Best regards
Hello nachtblau, thank you very much for your feedback and the photo. We have since discussed your comment with the relevant department. It turned out that we have received an increasing number of customer complaints regarding the Total Caps Power Tabs Color laundry detergent. Unfortunately, our own testing confirmed these issues. As a result, Migros is removing this product from its lineup. Migros does not currently offer a direct replacement. We apologize for the inconvenience. Best regards, your M-Infoline Team
Thank you very much for your reply, etc. I really appreciate it.
Best regards
Why? You can only test, rate and make Migros even better if you're logged in.
Dear M-Infoline, I wrote the same thing about a year ago, and you’re still giving the customer (Slayer_ch) the same response. Nothing has changed with the Taps, and unfortunately, the responsible department at Migros isn’t doing anything about it either. The whole system has become very sluggish. I’ve completely stopped buying these Taps.
Hello Guido-1, we are removing the tabs from our product line. There will be no replacement product. Best regards, your M-Infoline Team
Why? You can only test, rate and make Migros even better if you're logged in.
I'm having exactly the same problems as the other customers. No matter where I put the tab, it eventually ends up near the front of the door, doesn't dissolve completely, and leaves behind residue or clumps. Unfortunately, I bought two packs during the sale. Honestly, I'd really like my money back. It's completely useless.
Hello Slayer_ch, thank you very much for your message. We would like to look into your report. Please provide us with the production number of the package in question. This batch/lot number usually begins with the letter L or consists of a combination of letters and numbers. Once we have this information, we’ll be able to conduct further tests. Thank you in advance for your help! Best regards, your M-Infoline Team
114aa13
Hello Slayer_ch, thank you very much for your feedback. We forwarded your comment to our specialist department. They have informed us that we will be removing the tabs from our product lineup. You’ll still be able to read our content in your personal account. Best regards, your M-Infoline Team
Thank you very much for your generous contribution!
Dear M-Infoline, I wrote the same thing about a year ago, and you’re still giving customers the same response. Nothing has changed with the Taps, and unfortunately, the relevant department at Migros isn’t doing anything about it either. The whole system has become very sluggish.
Hello Guido-1, we are discontinuing these tabs from our product line. There is no direct replacement. Best regards, your M-Infoline Team
Why? You can only test, rate and make Migros even better if you're logged in.
I'm not at all happy with these tabs. They dissolve badly, clump together and then get stuck in the rubber seal. To use up the rest, I now cut them up and put them in the drum. Slightly better. But it's inconvenient this way. I won't be buying this product again. As you can see from the comments, other customers are also unhappy with it. Is the product still being tinkered with to improve the dissolving process?
Best regards, Guido
Hello Guido-1, thank you for your message. We are sorry that you are not satisfied with the tabs. Please let us know the production code and answer the questions below for further clarification:
- Where do you place the tab? Do you put the product in the empty drum and the dry laundry on top?
- What about the load of the washing machine? If there is little laundry, the tab may occasionally get stuck in the door.
- Are the items partially damp and dried again before use?
- What does "not dissolved" actually mean? Did the tab get stuck in the door or did it not dissolve completely in the washing solution?
Do you have any photos of the unsatisfactory washing result? Thank you in advance for your support. Best regards, your M-Infoline team
Dear Migros, I put the tabs in the empty drum, as described on the packet, and then the laundry on top. It is a washing machine for approx. 9 kg of laundry. I run it when it is about 3/4 full, i.e. with 2 tabs.
The tabs go into the drum completely dry. However, they do not dissolve completely and pieces of them get between the rubber seal and the door.
I use a wash program at 40 degrees and 1 hour 10 minutes duration.
Production code, I assume it's the number under the Migros logo:
5001.561 6128018
Best regards, Guido
Hello Guido-1, thank you very much for your feedback. We really appreciate your help! The filling code is on the back of the packaging and looks something like this: 034kg06. Can you provide us with this information if necessary? Best regards, your M-Infoline team
Ok. The opened pack has the code 054kh15.
I still have one pack (closed) 054ad21.
With best regards, Guido
Hello Guido-1, thank you for your answers. We did not find anything unusual, but we are still carrying out further tests. We would like to emphasize once again that it is important to place the tab in the middle of the empty drum before placing the dry laundry on top. Unfortunately, it sometimes happens that the tab gets caught in the door before it can dissolve in the wash water. If it is placed in the middle, there is less risk of this happening. Tip: Put the tab in a laundry net, place it in the middle of the empty drum and place the dry laundry on top. The laundry net prevents the tab from getting stuck in the door. Kind regards, your M-Infoline team
Thank you for your answer. But your explanation seems helpless. The tab is positioned exactly as it says on the packaging!
Should I now use the measuring tape so that it is exactly in the middle? Should you also use a laundry net???
Come on !
The whole thing is cumbersome and is useless in practice. Why use this product when there are plenty of others that are easy to use and also good.
One more note: the current tabs are pressed far too tightly and therefore dissolve poorly or only slowly. If you cut them open, as I currently do, and the powder is in the drum, it is dissolved in no time by the water and the washing power, or effectiveness, right from the start. I would make the tabs less compact, but they would probably be slightly larger as a result. But there is certainly enough space in the box for the same amount.
Hello Guido-1, thank you very much for your feedback. Your objections are understandable. So far, we cannot explain the discrepancies you describe. However, our tests have not yet been completed. We will be happy to look into your comment regarding the compact form as part of our further investigations. Best regards, your M-Infoline team
Why? You can only test, rate and make Migros even better if you're logged in.
Is the fragrance the same as the yellow Total washing powder? Thank you very much
Hello Simsim12, thank you for your inquiry. The Total Color Tabs perfume 500156100000 is the concentrated version of the Total Color Powder perfume 500146200000. It has only been adapted for the tablet format to achieve the same intensity in a smaller form. But the fragrance is the same. Best regards, your M-Infoline team
Why? You can only test, rate and make Migros even better if you're logged in.
Hello
Can I return these tabs to Migros Customer Service even though I no longer have the receipt? The tabs get stuck between the door seal and the glass and don’t dissolve even at 60 degrees. I have one unopened package and one opened package with 15 tabs left, which I can’t use anymore for the reason mentioned.
Best regards
Hello nachtblau, thank you very much for your message. Could you please send us photos of the defective tablets and provide us with the lot code? The lot code is printed on the bottom of the package. We’d be happy to investigate the cause of the poor dissolution. Best regards, your M-Infoline Team
Thanks for the info, code 054ad23. You can't see the defect in the photos. The problem is that the tabs don't dissolve and get stuck between the seal and the glass, no matter where they're placed.
Best regards
Thanks for the info, code 054ad23. You can't see the defect in the photos. The problem is that the tabs don't dissolve and get stuck between the seal and the glass, no matter where they're placed.
Best regards
Hello nachtblau, thank you very much for your feedback and the photo. We have since discussed your comment with the relevant department. It turned out that we have received an increasing number of customer complaints regarding the Total Caps Power Tabs Color laundry detergent. Unfortunately, our own testing confirmed these issues. As a result, Migros is removing this product from its lineup. Migros does not currently offer a direct replacement. We apologize for the inconvenience. Best regards, your M-Infoline Team
Thank you very much for your reply, etc. I really appreciate it.
Best regards
Why? You can only test, rate and make Migros even better if you're logged in.
Dear M-Infoline, I wrote the same thing about a year ago, and you’re still giving the customer (Slayer_ch) the same response. Nothing has changed with the Taps, and unfortunately, the responsible department at Migros isn’t doing anything about it either. The whole system has become very sluggish. I’ve completely stopped buying these Taps.
Hello Guido-1, we are removing the tabs from our product line. There will be no replacement product. Best regards, your M-Infoline Team
Why? You can only test, rate and make Migros even better if you're logged in.
I'm having exactly the same problems as the other customers. No matter where I put the tab, it eventually ends up near the front of the door, doesn't dissolve completely, and leaves behind residue or clumps. Unfortunately, I bought two packs during the sale. Honestly, I'd really like my money back. It's completely useless.
Hello Slayer_ch, thank you very much for your message. We would like to look into your report. Please provide us with the production number of the package in question. This batch/lot number usually begins with the letter L or consists of a combination of letters and numbers. Once we have this information, we’ll be able to conduct further tests. Thank you in advance for your help! Best regards, your M-Infoline Team
114aa13
Hello Slayer_ch, thank you very much for your feedback. We forwarded your comment to our specialist department. They have informed us that we will be removing the tabs from our product lineup. You’ll still be able to read our content in your personal account. Best regards, your M-Infoline Team
Thank you very much for your generous contribution!
Dear M-Infoline, I wrote the same thing about a year ago, and you’re still giving customers the same response. Nothing has changed with the Taps, and unfortunately, the relevant department at Migros isn’t doing anything about it either. The whole system has become very sluggish.
Hello Guido-1, we are discontinuing these tabs from our product line. There is no direct replacement. Best regards, your M-Infoline Team
Why? You can only test, rate and make Migros even better if you're logged in.
I'm not at all happy with these tabs. They dissolve badly, clump together and then get stuck in the rubber seal. To use up the rest, I now cut them up and put them in the drum. Slightly better. But it's inconvenient this way. I won't be buying this product again. As you can see from the comments, other customers are also unhappy with it. Is the product still being tinkered with to improve the dissolving process?
Best regards, Guido
Hello Guido-1, thank you for your message. We are sorry that you are not satisfied with the tabs. Please let us know the production code and answer the questions below for further clarification:
- Where do you place the tab? Do you put the product in the empty drum and the dry laundry on top?
- What about the load of the washing machine? If there is little laundry, the tab may occasionally get stuck in the door.
- Are the items partially damp and dried again before use?
- What does "not dissolved" actually mean? Did the tab get stuck in the door or did it not dissolve completely in the washing solution?
Do you have any photos of the unsatisfactory washing result? Thank you in advance for your support. Best regards, your M-Infoline team
Dear Migros, I put the tabs in the empty drum, as described on the packet, and then the laundry on top. It is a washing machine for approx. 9 kg of laundry. I run it when it is about 3/4 full, i.e. with 2 tabs.
The tabs go into the drum completely dry. However, they do not dissolve completely and pieces of them get between the rubber seal and the door.
I use a wash program at 40 degrees and 1 hour 10 minutes duration.
Production code, I assume it's the number under the Migros logo:
5001.561 6128018
Best regards, Guido
Hello Guido-1, thank you very much for your feedback. We really appreciate your help! The filling code is on the back of the packaging and looks something like this: 034kg06. Can you provide us with this information if necessary? Best regards, your M-Infoline team
Ok. The opened pack has the code 054kh15.
I still have one pack (closed) 054ad21.
With best regards, Guido
Hello Guido-1, thank you for your answers. We did not find anything unusual, but we are still carrying out further tests. We would like to emphasize once again that it is important to place the tab in the middle of the empty drum before placing the dry laundry on top. Unfortunately, it sometimes happens that the tab gets caught in the door before it can dissolve in the wash water. If it is placed in the middle, there is less risk of this happening. Tip: Put the tab in a laundry net, place it in the middle of the empty drum and place the dry laundry on top. The laundry net prevents the tab from getting stuck in the door. Kind regards, your M-Infoline team
Thank you for your answer. But your explanation seems helpless. The tab is positioned exactly as it says on the packaging!
Should I now use the measuring tape so that it is exactly in the middle? Should you also use a laundry net???
Come on !
The whole thing is cumbersome and is useless in practice. Why use this product when there are plenty of others that are easy to use and also good.
One more note: the current tabs are pressed far too tightly and therefore dissolve poorly or only slowly. If you cut them open, as I currently do, and the powder is in the drum, it is dissolved in no time by the water and the washing power, or effectiveness, right from the start. I would make the tabs less compact, but they would probably be slightly larger as a result. But there is certainly enough space in the box for the same amount.
Hello Guido-1, thank you very much for your feedback. Your objections are understandable. So far, we cannot explain the discrepancies you describe. However, our tests have not yet been completed. We will be happy to look into your comment regarding the compact form as part of our further investigations. Best regards, your M-Infoline team
Why? You can only test, rate and make Migros even better if you're logged in.
Is the fragrance the same as the yellow Total washing powder? Thank you very much
Hello Simsim12, thank you for your inquiry. The Total Color Tabs perfume 500156100000 is the concentrated version of the Total Color Powder perfume 500146200000. It has only been adapted for the tablet format to achieve the same intensity in a smaller form. But the fragrance is the same. Best regards, your M-Infoline team
Why? You can only test, rate and make Migros even better if you're logged in.
