3 questions
Can I return this? It's probably a production fault.
Hello renadiet, thank you very much for your contribution. Could you please tell us in what way the syrup did not convince you? Could you also please tell us the best-before date and the lot number of the bottle in question? Best regards, your M-Infoline team
Good evening The syrup smells and tastes like a solvent, even when diluted. The expiration date is 06.2023, the LOT no. V229 12:30. Kind regards
Hello renadiet, thank you for your feedback. The retained samples from this production day have been analyzed and are fine. The solvent odor comes from one of the flavors used. However, the odor should generally subside after dilution. Best regards, your M-Infoline team
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Have you tested the taste of the syrup at all?
Hello Cipollla, thank you for your question. Of course we test all our products before launching them. With the watermelon variety, the desired flavor intensity can only be achieved by adding flavors. Flavors in the syrup concentrate may quickly be perceived as somewhat unnatural on the nose. When diluted as a ready-to-drink syrup, both the smell and the taste are just right. Best regards, your M-Infoline team
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Couldn't it also be made as a Zero? That would be brilliant!
Hi Sommergirl, suggestions like these are valuable to us. We have forwarded your request to the responsible specialist department. They will check the implementation at a possible product range meeting. Best regards, your M-Infoline team
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