5 questions
Good day
We buy the orange punch again and again.
At the moment we have a bottle where the color of the punch is watery and the taste is no longer convincing.
Do you have a new recipe?
Hello hoschj, thank you for your message including the photos. We regret that your experience with our punch was not flawless ☹. The specialist department confirms that it has not made any changes to the recipe.
Our specialist department requires the sample (bottle in question) for internal clarification purposes. Please write the following address on the parcel and hand it in at the post office or free of charge to your branch's customer service:
Migros-Genossenschafts-Bund
M-Infoline / Reference SM 19382
Limmatstrasse 152
8031 Zurich
It is important to state your reference number SM 19382 so that we can assign your sample to the request. It is best to show our letter to the branch when you hand in the sample. This way, the employees can see that you are sending it in on our behalf.
Thank you in advance for your help. Best regards, your M-Infoline team
Hello hoschj, thank you very much for delivering the bottle and for your patience. The clarifications took a while. Please accept our apologies for the waiting time and the inconvenience caused by the product. After thorough investigation, we can confirm that we found no irregularities in the samples we received or in the associated manufacturing documents. The most obvious suspicion seems to us to be that the light color of the syrup was caused by oxidation. The reaction suggests that the production date was somewhat longer ago. This may affect the color intensity, but should have no effect on the taste. Based on your experience, we are keeping a close eye on this issue. Adjustments will be made if necessary. We hope you will give our orange punch variant another chance to convince you of its impeccable quality. Best regards, your M-Infoline team
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Hello, what is the difference between 'orange syrup punch' and 'normal orange syrup', which you also sell in summer?
Hello SaSuHe, thank you for your question. Orange punch is intended to be consumed warm or hot. Orange syrup, on the other hand, is a product that is drunk cold. Best regards, your M-Infoline team
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will there also be a Zero version of this punch or any other punch?
Hello grandegc, thank you for your inquiry. Unfortunately, there are currently no plans to offer the punch syrups as a zero variant in our range. However, we will be happy to take your input on board. Best regards, your M-Infoline team
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When will the punch be available again?
Hoi fruchtzwergchen Our punch syrups are always available in the fall/winter season. The orange punch will probably be available again from the end of September or beginning of October. Best regards from your M-Infoline team
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Why is this variety so poorly available compared to the other varieties "Rum" and "Apple"? I regularly find only the two varieties mentioned above on the shelves (even in very large stores). I think that's a great pity...
Hello Platinum We are pleased that you like our Orange Punch syrup. Due to declining sales figures, we have reviewed the classification of Orange Punch. As demand for this item is low, we are not planning to offer the syrup in smaller stores. The item is therefore only available in the larger Migros stores. You can check availability in your area on our product page. Simply enter your zip code in the relevant field and click on "Check availability". The stores in your area that have the orange punch syrup on offer will then appear. https://produkte.migros.ch/sirup-orangenpunschWe have also integrated this function into Migipedia. If you still can't find what you're looking for, please contact our local staff. They will be happy to help you. See you soon in your Migros! Best regards from the M-Infoline team
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