6 questions
Hello, why don't you come out with a less salty version of these chips in a lower price range? It's only pepper!
Hello marcosju, thank you for your question. We are sorry that you found this product too salty. Quality control has checked the corresponding production, but has not found any anomalies. It could therefore be that the spice drum malfunctioned so briefly that it went unnoticed, resulting in incorrect dosage of the quantity. In response to your feedback, we have instructed all our staff to take extra care. There are no plans at present to offer a cheaper version or a less salty product. Best regards, your M-Infoline team
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I have been buying exactly this type of potato chips for over 2 years. It seems to me that they are much saltier than they used to be. From today's point of view: far too salty. I still like them though, but it's just gross every time... Was the production changed at some point? They were less salty at the beginning.
Hello kurthasler55, thank you for your inquiry. Our reply took a while. We apologize for the delay. Our specialist department has informed us that no adjustments have been made. Are you by any chance still in possession of a bag? If so, please let us know the best-before date and the batch number (a combination of numbers and letters). Best regards, your M-Infoline team
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Used to be my favorite chips. I haven't bought them for a long time now because I had a pack about three years ago that was far too spicy for me. So I tried them again this week after a long time. But sorry, the spice is no longer working at all! I hope the manufacturer has tried it too... I can't eat it because of the pepper or whatever. At least when I rinse them under running water I don't have to throw the pack away...Even my wife and daughter can't eat them any more...I would be very happy if this could be checked. With much less salt and pepper they would probably be my favorites again...They used to be much milder...
Hello migae, thank you very much for your message. Can you give us the lot number and the best-before date so that we can check this? Best regards, your M-Infoline team
03 06 22 C 01:26 H1 48B
Hello migae, thank you for letting us know. We are sorry that you can no longer enjoy your favorite chips as usual! We have had the retained samples of the same production series checked. No deviations were found. We are also not aware of any recipe adjustments. However, we have informed the supplier accordingly and are keeping an eye on the issue. Best regards, your M-Infoline team
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Why are there colored peppercorns on the packaging when the list of ingredients says that the chips only contain black pepper? :-)
🇩🇪 reads: Salt - Pepper , 🇫🇷: Sel - Poivre noir and 🇮🇹: Sale - Pepe nero. So, because it is capitalized, SCHWARZER has been suppressed. There is nothing about colored 🤷🏻♀️
Hello dunja_s, thank you for the question. The colored peppercorns are more of a serving suggestion. However, we will check your comment during the next packaging revision and incorporate it into the adjustments if necessary. Best regards, your M-Infoline team
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With the last 2 packs we bought, we have the feeling that the quality is no longer the same. The potato chips are not as crispy as they used to be. Has the packaging possibly been changed or has something been done to the recipe? Last pack bought on 13.5.21.
Addendum: Best before 09.07.21 E 13:46 H1 01 Taste is comparable to if the packaging had been open for several days.
Hello mfava, thank you for your message. We are clarifying the situation with the supplier and will get back to you as soon as possible. Best regards, your M-Infoline team
Hello mfava, thank you for your patience. We have just received feedback from the specialist department. Thanks to your information, we were able to test samples from the same production series. We have not found any deviations. The recipe is also unchanged. Based on your message, we suspect that the packs you purchased may have been damaged. As a result, air got into the bags and affected the quality of the products. We apologize for any inconvenience this may have caused. We have informed all departments involved about your tip and asked for proper transportation and storage conditions. We hope you will give our chips another chance. Best regards, your M-Infoline team
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Somehow these favorite chips don't taste quite as good as they did a few weeks ago. Has something changed in production?
Hello Haggi, thank you for your request. We have not changed anything in the recipe. Have you noticed the deviation over several packs? The production numbers would be helpful for our clarifications. Best regards, your M-Infoline team
I no longer have the packaging because of the production numbers, but I will collect them next time and pass them on here. We noticed the deviation over several packs (>3). Among other things, we had the impression that the pepper flavor was no longer quite as intense as before - but we could be wrong.
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