7 questions
Have you recently changed the recipe? I used to love these mochis, but today I came across a new package inside and the texture of the rice paste was no longer elastic like I used to love them, but harder (despite the fact that I waited a while before eating them). Too bad :(
Hi Audrey_de_To, we haven't made any changes to the recipe. We'd like to take a closer look at your request. Could you please let us know the batch number and minimum durability date of your packaging? Sincerely, your M-Infoline team
L23258M1 03/2025
Hi Audrey_de_To, thank you for your feedback. We really appreciate your help! The fact that this product did not give you any pleasure is not in our interest. As no changes were made to the recipe, it was important for us to respond to your comment in a well-founded manner. The clarifications made with the relevant department took longer than expected. We're sorry to have to give you news only now. Here are the results of our investigations: Thanks to the information provided, we were able to check samples from the same production series, but found no irregularities. The same applies to the control of our production protocols. The product was processed in accordance with the established guidelines. In view of these results, we can rule out any general production defects. However, we do have our suspicions: Mochi" consists of a core of ice cream wrapped in a rice paste. These different textures make the products sensitive to temperature variations. It therefore seems natural to assume that the hard consistency is due to a break in the cold chain during preparation. We apologize for any inconvenience caused. We have immediately asked all areas involved to ensure correct product handling. We will also keep a close eye on this matter and make any necessary adjustments. We hope you find our approach satisfactory. Yours sincerely, the M-Infoline team
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Hello, Does the ice cream contain pasteurized ingredients? Thank you.
Hello NicolasRi, the ice cream contains pasteurized milk and cream. In addition, the whole ice cream is pasteurized again at 78°C for 25 seconds. Best regards, your M-Infoline team
Merci beaucoup pour la réponse :)
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Are the emulsifiers: mono- and diglycerides of fatty acids in this product of animal origin? Thank you very much.
I don't know.
Hello Pflanze86, our investigations have shown that the emulsifier E 471 (mono- and diglycerides of fatty acids) in the product Sélection Mochi Ice Cream (160315700000) is of vegetable origin. Best regards, your M-Infoline team
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Do the Mochis always remain in the range? Because it says it's a limited edition. Thank you
Hello Tamara35, thank you for your inquiry. This item was originally a seasonal product, but it will now remain in the range permanently. As we do not want to destroy any packaging, we will use up the "Limited Edition" before the new packaging goes on sale. Best regards, your M-Infoline team
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We wanted to try it out and the app says that there is still 1 pack left in the Rosenberg.with full vigor extra high and then it says delivery bottleneck!!! Thank you
Hello manuelabuechigmxch, we are very sorry that you traveled to the Rosenberg store in vain. In future, we recommend that you contact the store by telephone if stock levels are very low. Stock levels are not adjusted in real time, which is why it is quite possible that the product has already been sold in the meantime. You can currently find the Mochi Ice Cream in the Neuwiesen or Seen stores. Best regards, your M-Infoline team
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When will the product be available again?
Hello Killergorilla, thank you for your inquiry about our Sélection Mochi. Due to a procurement bottleneck, the treats were indeed not available. Deliveries are expected to start again next week. Ask one of our employees the next time you go shopping. Best regards, your M-Infoline team
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Why aren't they available in all Migros stores?
Hello Liavalentina2007, thank you for your message about the Sélection Mochi Ice Cream product. Due to the rather low demand, the frozen product is only available in larger and selected Migros stores. However, there is currently a supply interruption, which is expected to last until the end of June 2020. You can check availability at the following link: https://produkte.migros.ch/selection-mochi-ice-cream Kind regards, your M-Infoline team
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