2 questions
Has the composition of the hygiene wipes changed? They have recently started to smell unpleasant, previously they had a subtle, pleasant fragrance
Hello laeckerli, thank you for your message. We are sorry that the use of the wipes raised questions. We need your help so that we can follow up on your tip: We ask you to return the original packaging and contents to us free of charge at the customer service desk of your preferred branch or at the post office. Note the address below on the package:
Federation of Migros Cooperatives
M-Infoline / Reference 20230624-0184
Limmatstrasse 152
8031 Zurich
It is important to state your reference number 20230624-0184. This makes it easier for us to match the sample to your request. We will of course refund any postage costs. Thank you in advance for your valuable support. Best regards, your M-Infoline team
Hello laeckerli, thank you for sending the sample. We will check it and get back to you. Best regards, your M-Infoline team
Hello laeckerli, thank you for sending in the hygiene wipes. We examined the retained samples of the impregnating liquid from the affected batch as well as the retained samples of the finished article. We were unable to detect any differences in odor beyond a change in scent due to aging. In addition, both we and the perfume manufacturer tested the retained samples of the perfume from the corresponding batch. No differences in odor were detected either. Stability studies are mandatory as part of product development. We checked the documentation of the studies; there were no abnormalities in the assessment of the fragrance that went beyond a normal ageing process. As we have not received any similar feedback to date, we assume that this is an unfortunate isolated case. We will contact you privately about this. Best regards, your M-Infoline team
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The budget wet wipes are no longer available (green pack of 100)
Hello kokki, thank you for your question. We assume you are looking for the M-Budget baby wipes? Can you please tell us in which region you shop? Best regards, your M-Infoline team
I don't think they were for babies. The wipes were much smaller. My shopping region is Aare/Biel.
Hello kokki, we're not quite sure which wet wipes you mean. Do you possibly have another pack on which you could tell us the article number? Alternatively, we have the following wet wipes in our range: - Soft Wet Wipes Pure Duo FSC ®, article number 526227300000- Soft Wet Wipes Comfort Deluxe FSC ®, article number 526226800000- Tempo Feucht sanft & pur parfümfrei, article number 526215200000 Kind regards, your M-Infoline team
That was moist toilet paper 5262.270 Found it again by chance. That takes care of it. Many thanks for your support
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