5 questions
Dear Migipedia team, do you have enough influence on Migros to remove this product from its range? People only buy it because they confuse it with the old Black Forest gateau. It tastes really bad. And funnily enough, you have all the ingredients for a good cake in your range. Why do most stores only sell this garbage product instead of the real torte? Which stores still sell the old one? What can the consumer do to get a better cake again? You should have enough complaints to reconsider this product.
Okey Schundprodukt is a bit harsh, but compared to your good one, it's not too bad.
Hello Paddington1, thank you for your message about the Black Forest gateau. We are sorry that you did not like it. Please let us know in which store you bought the cake. Best regards, your M-Infoline team
Hello M-Infoline So the problem is not the store. I have already had the cake in various branches in Zurich. Do you still sell the cake with the normal cherries (sour cherries) in the large branches?
Hello Paddington1, thank you very much for your feedback. Unfortunately, we do not offer a Black Forest gateau with traditional cherries in the Zurich cooperative. We do have a Black Forest gateau like the one you like in the Eastern Switzerland cooperative. This is the following article: - Schwarzwäldertorte, item number 11337.102. You can buy this in the Effretikon and Winterthur branches. Please contact the sales outlets in advance by telephone to check stocks. Best regards, your M-Infoline team
Thank you for your answer.
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How long is this recipe for the small cake supposed to last? I hope it will be changed again soon? The substitute products are not going down so well with consumers. Why does the good old Migros Black Forest gateau, which is extremely popular, have to be changed? And if there is a change, is it a negative one? Which testers were presented with this product? Or is the aim here also to maximize the profit margin?
Hoi Trizeratops Thank you for your comment - we really appreciate your opinion. This small Black Forest cake is a new item. We have no plans to adapt the recipe. However, you will find other cakes with the tried-and-tested Black Forest recipe in our range. We ask for your understanding and look forward to your next visit. Kind regards from the M-Infoline team
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I wanted to ask exactly the same question as ArFri. I really hope that it's only the little one that tastes so "eww"...
Hoi staernli14 It's a shame that you don't like the small cakes. The recipe for the other Black Forest gateaux remains the same. We hope you continue to enjoy them! Your M-Infoline team
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Is only the new mini cake made according to the new recipe or all Black Forest cakes?
Hoi ArFri Thank you for your inquiry. The Black Forest Cake 10cm is a new product. The other Black Forest gateaux remain the same recipes. We wish you continued enjoyment! Your M-Infoline team
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Can this cake also be frozen for storage?
Hello Claudia_ In principle, there is nothing to be said against freezing the cake for storage. The following points should be taken into account: - The fresher the cake is frozen, the better the quality - The cake should be well wrapped to avoid foreign smells and drying out - Defrosting should take place in the refrigerator We wish you a peaceful Advent season and send you our best regards from the M-Infoline team.
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