9 questions
Hello, I bought this folding bed on 17.11.2023. It is still under warranty. I broke a slat. Can I make the warranty work? How do I proceed? Thanks in advance
Hello, Thank you for your message and we apologize for the inconvenience. Yes, your folding bed is still under warranty. The service department will take care of your request. Please send your request to the following address: migros.service@mfmag.ch. Please also include the online order number or proof of purchase. Your Migros specialist store team.
Hello, Contrary to what you told me, the warranty doesn't work... Here's the answer I got: "Regarding the warranty on your bed, we would like to inform you that the M-guarantee does not cover normal wear and tear or accidental damage. However, you have the option of going to a Migros repair service to order the necessary part, which will be invoiced to you. It is not necessary to bring the bed with you, but please bring your proof of purchase with you." A defect on a slat is therefore not taken into consideration, even though it broke due to a defect. Makes you wonder what the warranty covers on such an item...
Hello GrandMamanMimi, Thank you for your message. We're sorry that our service didn't meet your expectations and apologize for the inconvenience. We take your request seriously and would be delighted if you could send your detailed comments, with all relevant information, to socialmedia@migros-service.ch. This will enable us to clarify the situation with the relevant departments and see if a solution can be found. This will enable us to clarify the situation with the relevant departments and see if a solution can be proposed to you. We thank you in advance for your response and hope to live up to your expectations from now on. The Migros Specialty Markets team.
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Are the wheels available as spare parts for the guest bed?
Hello wille777 Thank you for your question. Unfortunately, there are no replacement wheels. However, you may be able to find replacement wheels in a Bauhaus store. Your Migros specialist store team
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Is there a protective cover for the bed (when folded)?
Hello Poebe Thank you for your question. You can order the protective cover from the store. Hopefully we were able to help you with your question. Your Migros specialist store team
Could you specify the item number of the protective cover?
Hello Chicquie5 Thank you for your inquiry. The article number is: 100122.011.001 - Protective cover for folding bed 90x200cm You can order this item from a Micasa store. Your Migros specialist store team
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I've had a bed like this from Migros for 20 years. Mine has wooden slats, this one too? It's absolutely great and people sleep wonderfully on it. BUT: Logically, the mattress is now worn out = the whole bed is unusable and NOBODY supplies replacement mattresses for it!!! They should fit in size, have a cover - you can't just take a piece of foam - and logically be as flexible as the original mattress on the right when folded. Why does Migros (and others) sell such sustainable beds, which nevertheless only last as long as the mattress or, like mine, gather dust in the cellar in the hope that someone will check it out? I am. Yes, I have asked Migros. Several times. So it's not that Migros is unaware of the need.
Hello curley Thank you for your question. We apologize for answering you now, but the mattress can only be reordered in a Micasa store. Unfortunately, it is not available in the online store. Hopefully we were able to help you with your question. We will do our best to continue to convince you of our products and services in the future. Your Migros specialist store team
This answer is unfortunately wrong. I have asked about this at various micasa stores over the years and have always been turned away. Simply pushing customers back and forth is not professional. If you can actually reorder this mattress, then micasa also has an item no. for it. Give it to me here and I (probably a few others too) will take it to the nearest micasa store.
Hi curley, Thank you for taking the time to share your experience with us. We are sorry that our product did not meet your expectations. We take your review seriously and would be delighted if you could send us your detailed feedback, including all relevant information, to socialmedia@migros-service.ch. This will enable us to clarify the matter with the relevant departments and improve our products and services. Thank you in advance for your valued feedback. We hope to meet your expectations again in the future. Kind regards from your Migros Fachmarkt team
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Hi. Does it need assembly or is it already assembled?
Hi Mariu90 Thanks for your question.The bed comes already assembled.The Migros specialty store team
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Do you sell a storage bag for the folding bed in the cellar?
Hi Rsm56 Thank you very much for your question. Yes, you can order the oven through a Micasa store. You can call them and ask. Maybe you don't even have to go there for that. The Migros Specialty Markets Team
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Hi, what is the EXACT size of the mattress? Some comments say that the mattress is shorter, about 190 cm. This is very important for me as I am very tall. Thank you!
Hello lari_on_air Thank you for your question. We have received the following reply from the supplier: "The mattress measures 90x190 cm. " We will do our best to continue to convince you of our products and services in the future. Your Migros specialist store team
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Hello, what is the maximum weight this bed can support? Thank you.
Hello Marie-sm, thank you for your inquiry. The bed can support up to 100 kg. With best regards, your M-Infoline team
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How heavy is this folding bed?
Hello andy_pa, thank you for your interest. This folding bed weighs 22 kilograms. Best regards, your M-Infoline team
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