18 questions
for another variant: 180.0 cm, 200.0 cm
Hello, what dimensions is the mattress packed in? I would like to estimate whether the mattress can be stowed in my car from stock...
Hello Blunsch
Thank you for your inquiry.
The mattress has the following dimensions with the packaging: Weight: 25.8 kg / Width: 180 cm / Length: 200 cm / Height: 20 cm
If you have any further questions, we will be happy to help you.
Your Migros specialist store team
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for another variant: 90.0 cm, 200.0 cm
I am interested in the Kassensturz test winner robusta Elanbasic II Medium. I was in a Micasa store on 25.04.2025. Right at the beginning, the consultant said that this was not suitable for everyday use, but rather as a guest or children's bed. She recommended the ELANSPRING Medium mattress, also from robusta. It was wonderful when I tried it out, but it was also more expensive. Now my question: Is it true that the robusta ELANBASIC II medium is not suitable for daily use? If so, for what reason (does the material crumple too quickly)? Or is this a sales tactic?
Hello Bakari 👋
Thank you for your message and your interest in our mattresses! 😊
The robusta ELANBASIC II Medium is perfectly suitable for everyday use. There seems to have been a misunderstanding here, and we are very sorry about that. 🙏 We will clarify the incident with the store so that such statements do not occur again in the future. Could you please let us know which branch it was? You can reach us at socialmedia@migros-service.ch or migros.service@mfmag.ch.
If you have any further questions or would like to provide us with more details, we will be happy to help you at any time.
Best regards
Your Migros specialty store team
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for another variant: 140.0 cm, 200.0 cm
Hello - I am interested in the robusta ELANBASIC II medium mattress. In which store in the Zurich region is it on display?
Hello AndreasMax 😊
Thank you for your inquiry! The robusta ELANBASIC II medium mattress is on display in a different version at micasa Zurich City. You can easily find the availability and display locations under "View in a store -> Check availability and reserve", directly under the "Add to cart" button.
We hope this helps you and look forward to your visit!
Your Migros specialist store team 🛏️✨
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for another variant: 120.0 cm, 190.0 cm
Good morning, I am interested in purchasing the Robusta Elanbasic II medium mattress, I would like to know for how many kilograms maximum the person sleeping on this mattress can weigh.
I would also like to know if it is available in store.
Thank you very much for a reply. Kind regards.
GG
Good morning Gaby60 🌟
Thank you for your interest in the Robusta Elanbasic II mattress. The Medium model is suitable for people up to 90 kg, while the Firm model supports up to 120 kg. To check the availability in the store, could you kindly tell me the desired size and the Micasa branch of your interest? I also recommend that you try the mattress in store to make sure it is perfect for your needs.
Have a wonderful day! 😊
The Migros specialty markets team
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for another variant: 180.0 cm, 200.0 cm
I have questions about Robusta Elanbasic II medium, width 180cm:
- Is it easy to transport? Can it be folded, or does it need a van to transport it?
- Is it compatible with the cardboard bed (Room in a Box, in your range) - do you have any experience with this?
- How exactly does the return policy work? Can I test the mattress for a few weeks and then return/exchange it if it doesn't fit?
Thank you for your answers and best regards
L.G.
Hello Pomm
Thank you for your questions about the Robusta ELANBASIC II medium mattress! 😊 You can fold the mattress for transportation, but make sure that there is no extra weight on it. It is also perfect for placing on the Room in a Box cardboard bed. You also have a 90-day right of return to test the mattress extensively and return it if necessary.
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for another variant: 160.0 cm, 200.0 cm
Does the zipper go all the way around (so that you have a separate top and bottom half when you open it)? The background is, we had a similar mattress from you, but the zipper did not open all the way around and with a wide mattress it is then impossible to wash the cover in a washing machine because there is too much material
Hello Eve8
Thank you for your question!
Yes, the cover of the robusta ELANBASIC II medium mattress can be divided. You can separate it into two parts, which makes washing much easier.
If you have any further questions, please don't hesitate to contact us!
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for another variant: 90.0 cm, 200.0 cm
I have a question about these two mattresses:
Robusta ELANBASIC II S medium
Dimensions: 90 x 200 cm
Weight: 15.6 kg
Item number 403321090010
Robusta ELANBASIC II medium
Dimensions: 90 x 200 cm
Weight: 12.5 kg
Item number 403320790010
These are the same mattresses. The only difference is that one of them has an "S" in the product name. I can only see that the mattresses have different covers. But what makes me wonder is the difference in weight of 3 kg in the product description.
So what, apart from the cover, is the difference between "Elanbasic II S Medium" and "Elanbasic II Medium"?
Hello Anonymous2024
Thank you for your inquiry.
The main difference between these two models is in relation to: The variant with the "S" in the name, Robusta ELANBASIC II S Medium, is especially suitable for allergy sufferers and is made without animal hair. This makes it particularly suitable for people with allergies.
We have contacted the supplier regarding the difference in weight, as an error has crept into the product description. We will have this information corrected as soon as possible. Both mattress models have the same core and the difference in fabric is minimal.
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for another variant: 100.0 cm, 200.0 cm
Hello
I am approx. 85 kg and a side sleeper.... does medium fit?
Hello hehe
Thank you for your inquiry. Unfortunately, we can't give you a general answer as to whether Medium is suitable for you, as every customer's physique and individual perception of firmness is different. 🛏️ We recommend that you test the mattresses in person in our stores and take advantage of Micasa's expert advice to make the perfect choice for your sleeping comfort.
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for another variant: 90.0 cm, 200.0 cm
Hello Can we take the old mattress with us for disposal when we buy a new one? Thank you for your answer.
Hello Felixes4 Thank you for your message! Yes, if you are having your new mattress delivered to your home, you can send us one old mattress per item ordered for environmentally friendly disposal. The mattress must be ready for transportation. Simply select the "Disposal" option, the charge is a flat rate of CHF 80. If you order to the store, we recommend that you ask the store whether disposal is possible and how much it would cost. Kind regards, your Migros specialist store team
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for another variant: 90.0 cm, 200.0 cm
Is this mattress suitable for side sleepers? Thanks for the answer.
Hi Jek Thanks for your question! Absolutely, the robust ELANBASIC II Medium mattress is ideal for side sleepers. 😴🛏️ Your Migros specialist store team 🧡
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