5 questions
I bought diapers in the wrong size. Can I return unopened packs and exchange them?
Hello Oliaje, thank you for your question. Unopened packs can be returned to the store with the receipt. Best regards, your M-Infoline team
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Hello, when will there be another 3 for 2 promotion??? I think it's a shame that it's only been 1 time so far and Pampers keep coming back... Are great diapers better than Pampers?
Hello Valerio2016, thank you for your message about the diapers. Interesting promotions are characterized by diversity and time limits. We endeavor to cover all product ranges on a regular basis. We also run special days or special weeks so that all customers have the opportunity to benefit from our promotions. We ask for your understanding that, out of fairness to other customers, we do not inform you in advance when the next promotions will take place. It is best if you regularly check the promotions in our weekly newspaper M-Magazin and on the Migros website www.migros.ch. Best regards, your M-Infoline team
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Further up on this page you write that "Rascal + Friends" is a New Zealand company. Then I must also assume that the products are produced in New Zealand and imported from there - or not?
Hello Nachtspalter, thank you for your question. The brand is New Zealand, but the diapers are made in China. Our factories are proud to be certified by the Business Social Compliance Initiative (BSCI). This is a leading supply chain management system that helps companies drive social compliance and improvements within the factories and farms in their global supply chains. BSCI implements key international labor standards to protect workers' rights, such as the International Labour Organization (ILO) Conventions and Declarations, the United Nations (UN) Guiding Principles on Business and Human Rights and the Organization for Economic Co-operation and Development (OECD) Guidelines for Multinational Enterprises. The audits are carried out by independent third-party companies and these audits have also been reviewed by us. We also have ISO certifications and several other audits and certifications around production, social, materials, sustainability, etc. You can find more information on the homepage of Rascal & Friends: https://www.rascalandfriends.ch/unsere-geschichte Best regards, your M-Infoline team
@M-Infoline Thank you for the detailed answer. You write "Our factories" - that sounds as if they are Migros' own factories. Was the text written by the M-Infoline team, a person responsible at Migros or Rascal + Friends?
Hello Nachtspalter, thank you for your correction. The text was written by Rascal & Friends, we have no production for it. Best regards, your M-Infoline team
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When will the diapers be available again? The specified delivery date has already passed? Are delivery problems to be expected again?
Hello Ritalina, thank you for your question. We are happy to inform you that the diapers are expected to be available again next week. They are currently arriving in the stores. Best regards, your M-Infoline team
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Why are diapers out of stock? Where can I find them?
Hello Emma_2, thank you for your message. Unfortunately, we are currently experiencing delivery delays for Rascal+Friends brand diapers. These should be available again from approx. the 1st week of 2020. In future, we will ensure that Rascal+Friends diapers are available in all sizes. We apologize for the inconvenience. Alternatively, we offer Milette Natural or Pampers Pure diapers, which are also lotion and fragrance free. Sincerely, your M-Infoline team
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