8 questions
Hello, could the fine quark creams also be produced in organic quality? I would very much appreciate it :-)
Hello ursula999, thank you for your suggestion. It's great that you like the quark crème so much. We have clarified whether your request is feasible and have been informed that there are currently no plans to offer it in organic quality. Best regards, your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Couldn't you also include smaller cups in the range?
Hi Naptos, thanks for your suggestion. We will keep the current size for this quark as it works well. We have a quark with Stratchiatella yogurt in a smaller cup. Do you already know this one? https://migipedia.migros.ch/de/quark-mit-joghurt-stracciatella Best regards, your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Guest
Like me, many other customers are totally disappointed with the new version of Quark. The name no longer corresponds to the contents. There is not a single truffle left in it, just the cheapest chocolate with an ugly taste. There is also much less chocolate powder in the quark itself, but all the more sugar, which makes it taste even worse. The fact that you then justify this by saying that consumers are complaining about mold, I think is quite wrong. It is obvious to anyone with half a brain that the new ingredients are much cheaper and that the main aim seems to be to save costs. Because mold infestation is definitely not prevented with this changed recipe. Incidentally, I haven't had a single cup with mold in 15 years. My question now is, are you going to change anything in this respect? Surely you can't be treating loyal customers like this? I will only buy the quark again when you restore the old recipe and there are truffles in it again. What you are doing is a scam. If I don't get an honest answer, I'll report you to consumer protection or the Observer. The customer is being taken for a fool here, I won't tolerate it. Until then, I will no longer shop at Migros. For me, this junket was reason enough to go to Migros, without it I can shop elsewhere.
Hello Nicole, we have discussed your request with our responsible department and can inform you of the following. Due to numerous customer feedbacks, which complained about frequent mold infestation of the Crème Chocolat Truffes Quark, we have changed the supplier of the chocolate mass, which meets our quality requirements. The resulting change in taste was judged to be very slight by internal and external tasters. We regret that you no longer like the taste of our quark. Changing recipes is always a balancing act, as the tastes of our customers vary. For this reason, it is very difficult to find a suitable solution for all Migros consumers. We can also confirm that the new ingredients are of a higher quality. In the case of a fresh product, the storage of the product can also cause variations in taste. We hope that you can now understand our reasons for adapting the recipe. Best regards, your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
It seems that the recipe has been changed. The quark cream is no longer even half as fine. One user replied that the recipe had been changed because of mold. We have been buying it every week on Friday or Saturday for 6 years and eat it until Thursday. In all those years we have had ONE with mold. This is probably NOT due to the recipe, otherwise we would have ended up with a lot more bad products. The cold chain must be maintained... Now I suspect that the new chocolate in the curd is a lot cheaper than the previous one. And that's probably why the recipe has been adapted. There's nothing like profit. Is that right? How many customers have to complain for the recipe to be changed back? Or will that not happen?
Hello Jabeal, as you correctly wrote, the reason for the recipe adjustment was the mold infestation. The recipe was implemented cost-neutrally, neither the purchase price nor the sales price have changed. We are sorry that you no longer like the taste of the product. Best regards, your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Have any changes been made to the ingredients? I think the quark has recently become sweeter than before. The pieces of chocolate seem to have more sugar. What a shame!
Hello iTrix, thank you for the message. We are not aware of anything in this regard. Can you please provide us with the consumption data and the lot number so that we can investigate? Thank you for your help and best regards, your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Are you aware that this delicious quark cream is always infested with mold? I have to throw away about every fifth pot because it is contaminated. The expiration date has not yet passed. That's very frustrating when you've been looking forward to this delicious dessert! I have the feeling that this problem has only existed since the plastic lid was replaced by an aluminum one. What a shame, because for me there is nothing better!
Hi Migipig, thank you for your message. Sorry you couldn't enjoy your quark. We are aware of the problem and are already in contact with the supplier to improve the quality. The Choco quark cream with chocolate chips must be kept refrigerated, as it is a hygienically challenging fresh product. We are also currently testing new suppliers for the chocolate base. We assure you that we will do everything in our power to always offer only goods of impeccable quality. Best regards, your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Guest
Hello, it's a shame we can't find this product in Nyon. Could you tell me why we can't find it? I know some people who would be happy to have access to it without having to make a "trip". :)
Why is the delicious peach flavor no longer available?
Hoi sommerfreude Thank you for your valuable comment. We have discontinued the peach-flavored quark cream as part of a product range revision. We decided to do this after sales had been declining for some time. We are very sorry to disappoint you with this decision. Unfortunately, space on the shelves is limited, so it is our duty to constantly check the attractiveness of our selection and make adjustments where necessary. This measure allows us to make room for new products and variations. As an alternative, we recommend that you try the peach quark dessert with item number 2008.316. We look forward to your next visit and wish you a wonderful day. Kind regards from the M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.