Primella Wattepads
Brand: Primella
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6 questions
Has anything been changed? The rondelles are no longer as structured as they used to be, they fluff and are too soft. They used to be the best absorbent cotton rondelles, but now they are hardly suitable for removing make-up.
Hello Nunggi, we have not made any changes to the item. May we ask you to send us the cotton pads including packaging for examination? Please write the following address on the package and hand it in at the post office or free of charge at your branch's customer service:
Federation of Migros Cooperatives
M-Infoline / Reference 20230507-0320
Limmatstrasse 152
8031 Zurich
It is important to state your reference number 20230507-0320 so that we can match your sample to the request. Thank you for your effort. Best regards, your M-Infoline team
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Have you changed the quality? My last two packs are not at all like they used to be. They are thinner & extremely fluffy!
Hello Daniela_123, thank you for your question. There was a production error here. The bad cotton pads caused a fluctuation in the mixing ratio. Unfortunately, when we sorted them out, we did not find all the affected ones. We apologize for this. Best regards, your M-Infoline team
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Guest
The last pack I bought was faulty. The absorbent cotton cones were very hard and scratchy! I couldn't use them. Is this a production error or has the quality been changed? LOT no. 3513 862, EAN 7611600133994. Thank you.
Hello gourmet gourmet
Thank you for your message. We are sorry that you had an unpleasant experience with our Watterondellen. We have not made any changes to the quality of the product. So that we can clarify your concerns in detail, please send us the Watterondellen you have complained about (preferably 5 pieces) to the following address:
Federation of Migros Cooperatives
M-Infoline/ IN_1379768
Limmatstrasse 152
8031 Zurich
Many thanks and best regards
Your M-Infoline Team
Guest
Thank you for your reply. I have already disposed of the faulty blanks and unfortunately can no longer send them in.
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I take back what I wrote 2 weeks ago!
I just bought a duopack in action and the quality of the wadding rounds is calamitous again.
There's no weave, which causes deformation and linting.
I have the impression that the quality is always lower when I buy this product in duopack action rather than at the normal price...
Hallo Lebisounours
Thank you so much for taking the time to write to us.
One of our articles has given you cause for complaint. Please accept our apologies.
We would like to assure you that we do not sell products of defective quality.
We would like to examine this problem in detail. To be able to analyze the product, we need a sample of it and its packaging with the batch number. Could you please send this to the address below, or give it to your store's customer service department free of charge?
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Guest
Hello
I would like the "old" absorbent cotton cones again. The current ones are just too fluffy. Sticks to the fingers, on the face...terrible....
Please check the quality!!!
Hello guest
Thank you for your feedback.
We are very sorry that our Primella Watterondellen have led to a complaint. However, we can assure you that nothing has been changed or adjusted in terms of quality.
We would like to investigate the matter further with our supplier.
Please send us a sample (with packaging) to the following address:
Federation of Migros Cooperatives
M-Infoline / IN_1305059
Limmatstrasse 152
8031 Zurich
Without this information we are unfortunately unable to make any precise enquiries.
Many thanks in advance.
Kind regards
Your M-Infoline Team
Dear guest
Thank you very much for the samples you sent in. Thanks to the batch number, our supplier was able to check the production records and the retained samples.
The products you have sent in are indeed faulty products.
During the period in which the absorbent cotton cones were produced, there was a problem with the embossing roller. However, the problem was rectified immediately.
We apologize that too few items were sorted out after the machine restart.
We hope your experience with our products will be to your complete satisfaction again in the future.
Best regards from the M-Infoline team
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Guest
The Primella pads have been given a new quality and should be better; unfortunately this is absolutely not the case! Please Migros sells the old quality again.
Hello!
The quality of the Primella pads has not changed, only the design of the packaging is new.
To test the quality of the product, you are welcome to send us a sample to the following address:
Migros-Genossenschafts-Bund
M-Infoline/ IN_740189
Limmatstrasse 152
8031 Zurich
We will then provide you with a statement immediately.
If you have any questions, just contact us. We are here for you!
Best regards
Your M-Infoline
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