All replies (11)
1 year ago
Hello, unfortunately your request cannot be processed directly via Migipedia. Please send your request directly to cumulus@migros.ch so that the technical department can check the situation for you. Best regards and have a nice day! Sofia
1 year ago
1 year ago
Hello, unfortunately your request cannot be processed directly via Migipedia. Please send your request directly to cumulus@migros.ch so that the technical department can check the situation for you. Best regards and have a nice day! Sofia
Yes, I have deposited it there. Just wanted to know if other users here are also affected? So that we can exchange ideas.
1 year ago
1 year ago
Yes, I have deposited it there. Just wanted to know if other users here are also affected? So that we can exchange ideas.
Today a 3x Cumulus voucher in SportX didn't work for me, I wrote an e-mail to Migros Cumulus...
1 year ago
1 year ago
Today a 3x Cumulus voucher in SportX didn't work for me, I wrote an e-mail to Migros Cumulus...
Migros Cumulus simply says that the vouchers were activated too late. I have already activated hundreds of vouchers at exactly the same time before shopping. It has always worked. And now this is no longer supposed to work? Sounds more like an excuse, especially as there were other problems on these two days, so it took a long time for the purchase receipt to finally appear. But unfortunately you have to ask Migros several times before you are taken seriously.
1 year ago
1 year ago
Migros Cumulus simply says that the vouchers were activated too late. I have already activated hundreds of vouchers at exactly the same time before shopping. It has always worked. And now this is no longer supposed to work? Sounds more like an excuse, especially as there were other problems on these two days, so it took a long time for the purchase receipt to finally appear. But unfortunately you have to ask Migros several times before you are taken seriously.
I haven't received an answer from Migros Cumulus yet, it will probably take a while... I never activate the vouchers directly/shortly before the purchase, but days or weeks in advance or as soon as I receive them in the app, and I never buy the products in question on the same day that I activated the app...
1 year ago
1 year ago
I haven't received an answer from Migros Cumulus yet, it will probably take a while... I never activate the vouchers directly/shortly before the purchase, but days or weeks in advance or as soon as I receive them in the app, and I never buy the products in question on the same day that I activated the app...
Thank you for your reply. This proves that there is probably a fault after all.
1 year ago
It often happens to me that the till says that the receipt has already been redeemed. But I've never used the receipt since I received it. I don't use them digitally, only the physical ones. I've already lost a good 4 2x vouchers thanks to this message...
1 year ago
1 year ago
It often happens to me that the till says that the receipt has already been redeemed. But I've never used the receipt since I received it. I don't use them digitally, only the physical ones. I've already lost a good 4 2x vouchers thanks to this message...
How long have you been experiencing this fault? A good 3 weeks ago everything was still working perfectly. If problems occurred before, could you also have an individual problem?
1 year ago
Yes, there is an official fault. The 2x Bonus-Cumulus vouchers have not been taken into account for at least two weeks, although they are activated in the app. Migros confirmed the malfunction on 27 October 2023 and stated that they are working to resolve it as soon as possible. In the meantime, you will not be able to use the 2x Bonus-Cumulus vouchers. However, you can continue to collect your Cumulus points by presenting your Migros customer card at the checkout. Migros will inform you as soon as the disruption has been resolved. Here is the link to the official communication from Migros: [Link to the communication] The communication states: We regret that there is currently a disruption with the 2x Bonus-Cumulus vouchers. We are working to resolve this as quickly as possible. In the meantime, you will not be able to use the 2x Bonus-Cumulus vouchers. However, you can continue to collect your Cumulus points by presenting your Migros customer card at the checkout. We will inform you as soon as the fault has been rectified. I hope this information is helpful.
1 year ago
1 year ago
Yes, there is an official fault. The 2x Bonus-Cumulus vouchers have not been taken into account for at least two weeks, although they are activated in the app. Migros confirmed the malfunction on 27 October 2023 and stated that they are working to resolve it as soon as possible. In the meantime, you will not be able to use the 2x Bonus-Cumulus vouchers. However, you can continue to collect your Cumulus points by presenting your Migros customer card at the checkout. Migros will inform you as soon as the disruption has been resolved. Here is the link to the official communication from Migros: [Link to the communication] The communication states: We regret that there is currently a disruption with the 2x Bonus-Cumulus vouchers. We are working to resolve this as quickly as possible. In the meantime, you will not be able to use the 2x Bonus-Cumulus vouchers. However, you can continue to collect your Cumulus points by presenting your Migros customer card at the checkout. We will inform you as soon as the fault has been rectified. I hope this information is helpful.
Thanks for the reply, Migros Cumulus mistakenly wrote to me that it was my mistake. Now I'll reply to them again. Will we be credited the 2Fach points we didn't receive later? Unfortunately the link doesn't work.