5 questions
I have four packs which I store in the fridge. I noticed it after opening one of them. I can already see it in the window of two of the unopened ones. I no longer trust the fourth one. All of them should still be good until 7.12.25.
Hello Ihare, thank you for your message. We are sorry that you have experienced any inconvenience with our product! You mention that you noticed an abnormality in one pack after opening and that you can already see discrepancies in the viewing window of two unopened packs. Do you have the opportunity to send us photos of the packs in question? That would help us a lot.
We would also be grateful if you could describe in more detail what discrepancies you have noticed (e.g. smell, appearance, consistency). If you could provide us with the batch or lot numbers of the packs, that would also be very helpful.
Thank you in advance for your efforts! Best regards, your M-Infoline team
It is mold.
Hello Ihare, thank you very much for your feedback and for the attached photos. We are sorry that the grated cheese packs have mold.
Grated cheese is particularly susceptible to mold. Even a small, inconspicuous hole in the packaging is enough for the molds (which are present everywhere in the air) to get into the product. The fungi thrive even with slight temperature fluctuations and little moisture, which incidentally is always contained in the packaging. In retrospect, it is unfortunately not possible to trace where this incident took place.
In order to avoid incidents of this kind as far as possible, we asked all areas involved to take immediate action and ensure proper handling. We apologize for the loss of enjoyment!
We hope you have not lost confidence in our grated cheese! Kind regards, your M-Infoline team
Hi Ihare, thank you for your review. We are sorry that the grated cheese packs have mold.
Grated cheese is particularly susceptible to mold. Even a small, inconspicuous hole in the packaging is enough for the molds (which are present everywhere in the air) to get into the product. The fungi thrive even with slight temperature fluctuations and little moisture, which incidentally is always contained in the packaging. In retrospect, it is unfortunately not possible to trace where this incident took place.
In order to avoid incidents of this kind as far as possible, we asked all areas involved to ensure proper handling as an immediate measure. We apologize for the loss of enjoyment!
We hope you have not lost confidence in our grated cheese! Best regards, your M-Infoline team
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I bought this Parmesan last week and put it in my fine risotto. When it was already inside I noticed a pungent, chemical-like smell! I have never experienced anything like it. I had to throw away the whole risotto with the fine ingredients. I will return the Parmesan to the store today. But I would like Migros to pay the additional costs.
Hello Mausi55, thank you very much for your review. We are sorry that the product had an unpleasant odor which affected the delicious homemade risotto. You do not need to return the pack to the store. We will be happy to take care of your request. So that we can trace the manufacturing process precisely, we ask you to send us the best-before date and the batch number (a combination of numbers and letters) via the contact form. We will then check your request for a refund. Best regards, your M-Infoline team
Ok thank you very much 🙂
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Is it vegetarian?
Hello CookieP, thank you for your question. The cheese is not vegetarian. It contains animal calf rennet. Best regards, your M-Infoline team
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Tearing open the pack at the designated incisions rarely results in an open pack, as the pack is still welded shut at the bottom. Could the packaging be adapted so that the pack can be opened without scissors?
Thank you for your feedback, our specialist department will look into your suggestion for improvement. We are aware that grated cheese packaging often does not always open cleanly. This is partly due to the material of the packaging, such as the thickness of the bag film or the coating. Thanks to tips like yours, we are able to optimize the packaging. Best regards, your M-Infoline team
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The printed receipt says Bio Parmiggiano as on Migipedia, instead of Parmigiano.
Hoi Istanbul Thank you for your valuable advice, we apologize for the error. Our specialist department will adjust this accordingly. Have a nice day, best regards from the M-Infoline team
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