1 question
Is it normal that the bar sometimes has white spots?
Hello Sansibunny, thank you for your inquiry. Based on your description, we assume that the product was temporarily stored or transported at unsuitable temperatures. The white coating is crystallized cocoa butter; so-called fat bloom. This occurs when the chocolate is stored at over 20°C. From a health point of view, this fat bloom is absolutely harmless. We can assure you that only flawless goods leave our factory. Unfortunately, how our chocolate is transported and stored after it has left our factory is no longer in our hands. For this reason, it is not possible for us to determine when and where the change in quality took place. Best regards, your M-Infoline team
Dear Migros, this product does not contain chocolate with cocoa butter, only low-fat cocoa powder that is processed without cocoa butter? Otherwise it should be listed in the ingredients.
Hello Sansibunny, we would be happy to contact you again. Are you by any chance still in possession of one of these? If so, we would ask you to return it to us together with the original packaging at the customer service desk of your preferred branch. Note the address below on the package:
Federation of Migros Cooperatives
M-Infoline / Reference 20230607-0274
Limmatstrasse 152
8031 Zurich
It is important to state your reference number 20230607-0274 so that we can match the sample to the request. We look forward to your reply. Best regards, your M-Infoline team
Dear Migros Unfortunately I no longer have the pack as I have already disposed of it. I had already bought these bars several times and never saw such a white coating on them, so I opened all the bars to see if they all looked like this and they were all covered in white. I will buy a new pack and see if they look like this.
Hello Sansibunny, thank you for your feedback. We understand that you have already disposed of the packaging. We will follow up on the issue. If you notice a white coating again, please contact us again. We will contact you again privately. Best regards, your M-Infoline team
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