2 questions
A larger, less packaging-heavy bottle would be desirable
Hello Lajolie, thank you for your message. At Beiersdorf AG, we are constantly working on the development of new packaging materials that meet the various consumer and product requirements. The success of our products is significantly determined by the combination of innovative products, high quality, with high quality design and environmentally friendly packaging. The packaging of our products has to meet a number of requirements that require special attention in the cosmetics industry: - The packaging material must guarantee the stability and shelf life of the product; - The storage and transport of the packaged goods must be guaranteed; - The packaging is an important information carrier (labelling); - The packaging must guarantee easy and safe use. We have already forwarded your comments regarding our eye make-up remover to our packaging development department. We are endeavoring to implement any improvements as quickly as possible. However, such an adjustment is a lengthy process that will take a few more months. Best regards, your M-Infoline team
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Why was this product changed from creamy to liquid? I have the problem that my eyes burn with many products and I have been very satisfied with this product for a long time. I can't understand it!
Hello mjbad82
Thank you for your post. We are sorry that you are no longer satisfied with the eye make-up remover.
Nivea has made this improvement so that even extremely waterproof make-up can be removed without rubbing.
As an alternative, we can recommend the Nivea gentle cleansing milk for all skin types.
The cleansing milk cleanses thoroughly and moisturizes at the same time. It maintains the skin's natural balance while gently removing make-up, waterproof mascara and daily dirt.
We hope this helps you and wish you a happy new year.
Best wishes from the M-Infoline team
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