3 questions
Were any changes made to the diaper when the design was changed? After months we suddenly had two "burst" diapers, and again reactions in the diaper area (we had with various other brands), which is why we switched to these diapers a long time ago.
Hello sabuechi91, thank you very much for your tip, which we will be happy to follow up. Can you please provide us with the batch number of the packaging (a combination of numbers and letters)? Many thanks in advance. Best regards, your M-Infoline team
Sure, no problem!
Hello sabuechi91, thank you very much for your feedback and the photo. We greatly appreciate your help and apologize for any inconvenience caused. During our consultations with the specialist department, it turned out that there was only an adjustment to the packaging design. The quality is unchanged. We are therefore unable to explain the cause of the "bursting" of the diapers. We are therefore subjecting future productions to a thorough inspection. If we identify a specific cause, we will take the necessary precautions. We hope you will find our approach helpful. Best regards, your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Delivery difficulties. Can this take longer or will the diapers be back soon?
Hello Sonjaodermatt, unfortunately we had a delivery interruption. We apologize for this. We should receive a new delivery next week at the latest. Best regards, your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Have the diapers been altered? Our pack is missing the counter velcro on the front of the diaper and the back is no longer smocked/ruffled. This is totally impractical, do we have a faulty pack or has this been deliberately rationalized away? Why?
Hello mommy-of-three, we have changed suppliers and revised the diapers in the process. In the process, we removed the elastic back waistband from the Milette diapers. Consumer tests have shown that the back waistband does not lead to better leakage protection. However, if you provide us with the production code, we can check whether a production error has occurred. This looks something like this: HBD7 14:20 2021.02.10 039. The production codes can be found on the bag pages or on each product at one leg opening. Best regards, your M-Infoline team
That was a very bad decision! Your consumer testers may have swaddled dolls, but definitely not babies/children who move and actually have bodily excretions.
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.