17 questions
Unfortunately, nothing has changed, even though many people complain about it: There are far too few separating papers in between. You can't separate the slices, there's a real "carnage". This was always very good with the previous, elongated pack. But this is no longer possible with this packaging. Please make sure you adjust it.
And please don't give any explanations or excuses, it's no use.
Hi Indios, we are aware of the issue. The release liners are used by hand, so there may be differences. We are already working with the supplier to optimize this and are trying to strike a balance between convenience and sustainability requirements. Please also note that fish is a natural product and its quality is subject to natural fluctuations. Best regards, your M-Infoline team
Why does this product have to meet another sustainability requirement? 🤦♀️ It doesn't matter if the product looks like it has been eaten before to the customer, the main thing is that sustainability is fulfilled. This kind of thing backfires and the product is simply no longer bought 🤷🏼♀️🤷🏼♀️
Hello Magnoliapower, thank you for your question. Sustainability is a central component of our corporate values. We are aware that this can sometimes lead to compromises that do not always seem optimal. Nevertheless, we try to find a solution that takes into account both customer comfort and sustainability goals in the best possible way. We take your feedback seriously and are already working with the supplier to optimize the packaging and handling of the release liners to better meet the requirements. Best regards, your M-Infoline team
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The 280 g promotional pack is good, but too salty.
But really bad: you can hardly separate the slices (since the new packaging, it's always like this). There is far too little separating paper in between. The previous pack (which was oblong) was much better in this respect and also had more dividers. Please change.
Hi indios, thanks for your feedback. We understand that it is frustrating when the slices are difficult to separate and the release papers are not enough. A tip: take the pack out of the fridge 10-15 minutes before eating. This makes it easier to separate the slices. Your feedback on the packaging and the salt content has been placed with the specialist department. Kind regards, your M-Infoline team
No, the warmer it is, the harder it is. Make directly from the fridge, otherwise nothing will work. But one thing is clear: 3 release papers are not enough. Do it like you used to with the long pack. One paper/film per layer. The way it is now doesn't work.
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Hello Migros, the pack suddenly looks different and the price is also different. What else has changed? The item costs 3 francs less.
Hello Porridgelover, thank you for your inquiry. We are currently offering the item at a standard market price. The current price of CHF 4.50 is the result of savings that we were able to achieve through successful negotiations and optimizations in our supply chain. We pass these savings on directly to our customers without compromising on quality. We have only optimized the design of the packaging. We hope this information has been useful to you. Best regards, your M-Infoline team
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Very good salmon, but unfortunately difficult to unpack
Hello 19vito39, thank you for your feedback. Can you please describe exactly what you find difficult about opening the packaging? If possible, could you also provide us with a lot number (letters and numbers) and the expiration date of an affected pack? Best regards, your M-Infoline team
Unfortunately, the slices stick together and are difficult to separate. Salmon was bought fresh and consumed the same day.
Hello 19vito39, thank you for your feedback. The machine that inserts the intermediate papers is set so that an intermediate layer is inserted between all tranches. This is also randomly checked by our employees afterwards. A check of the machine did not reveal any incorrect settings. As the salmon slices are of different sizes, it can happen that they protrude over the edge of the interleaving paper and the edges of the salmon slices then stick together slightly. The most likely explanation for the missing interleaves is that the interleaving paper has slipped and then fallen off the slightly frozen salmon slices. We have informed the supplier accordingly. Best regards, your M-Infoline team
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How can I rate the promotional pack of 280g? Because that is a difference to this product.
Hello indios, thank you for your inquiry. We will be happy to help you. You can find the promotional pack here. Best regards, your M-Infoline team
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First made even cheaper, now this big price increase. You get the feeling that it was planned that way.
I don't think Migros planned it that way, there must be other reasons for the price increase.
Fine. But I'm already expecting an official response from Migros.
Hello Cyronika, we bear some price increases ourselves up to a certain point. However, as in this example of MSC wild sockeye salmon, the drastic increases in purchasing no longer allowed us to bear the price increases ourselves. The market situation, i.e. the raw material "wild salmon" from the Alaska region, is subject to enormous price increases. In addition, demand is outstripping supply. We therefore have to pass on this increase. However, precisely because some individual products are subject to price increases, we offer a wide range of other products in our stores so that our customers can switch items if necessary. Conversely, as soon as we are able to make savings, we also reduce our prices. You might like the M-Budget MSC Sockeye. Best regards, your M-Infoline team
Hey, M-Budget really is a great alternative. It's also wild sockeye salmon! 😊
Hello Midors, thank you for your questions. The raw material "wild salmon" from the Alaska region is subject to enormous price increases, as demand exceeds supply. Should the situation ease again, we will of course consider any adjustments. Our aim is still to offer the best value for money. Best regards, your M-Infoline Team
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100g suddenly no longer costs 4.75 but 6.90! Why this big surcharge?
I think this has to do with the USA that the wild salmon is getting scarcer and the American authorities pay very strict and high fees, I'm talking from experience of salmon fishing, since it is very limited for private individuals, there will also be large fees for companies
Does Migros still have an answer?
Hello Philippew, we bear some price increases ourselves up to a certain point. However, as in the example of MSC Wild Salmon Sockeye, the drastic increases in purchasing no longer allowed us to bear the price increases ourselves. The market situation, i.e. the raw material "wild salmon" from the Alaska region, is subject to enormous price increases. In addition, demand is outstripping supply. We therefore have to pass on this increase. However, precisely because some individual products are subject to price increases, we offer a wide range of other products in our stores so that our customers can switch items if necessary. Conversely, as soon as we are able to make savings, we also reduce our prices. You might like the M-Budget MSC Sockeye. Best regards, your M-Infoline team
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Dear M- Infoline team For what reason is this salmon (in Zurich) never in action? I would be very happy because it is the best👌
Hello Claudia2018, thank you for your question. We try to regularly include all product ranges in our promotions - including the MSC Sockeye item. Maybe you missed the last promotion? Good news: from tomorrow you will have the opportunity to buy the fish in promotion again. Best regards, your M-Infoline team
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Dear M-Infoline team Has the Sockeye wild salmon been taken out of the range? Unfortunately it has not been available for about 3 weeks. We love this salmon! Thank you very much for your feedback.
Hello Pinkjoy, thank you for your inquiry. We're delighted that we've inspired you with our wild salmon! We would be happy to discuss availability with our specialist department. For further clarification, please let us know your purchasing region. Best regards, your M-Infoline team
Thank you very much for your quick reply. We do our shopping in 4900 Langenthal. best regards
Our supplier had a short-term bottleneck, the MSC Wild Salmon Sockeye is available again from this week. your M-Infoline Team
Perfect! :-) Thank you very much!
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In the pack I just bought at the new price, the salmon had a floury consistency and I didn't like the taste either. What led to the 30% price reduction, the quality?
I don't think so because of the quality, I generally don't like wild sockeye salmon either, I prefer other salmon, tastes are just different.
Hello Ian76, thank you for your message. We are sorry that we are not able to inspire you with the product. We try to cater to as many preferences as possible with our range. As tastes differ, this often presents us with a challenge. Nevertheless, we are disappointed that we have not succeeded in convincing you of the Lach. At the same time, we assure you that it is in our best interest to offer our customers goods of impeccable quality - regardless of the price segment. For this reason, we carry out continuous checks. Salmon is part of our "Permanently affordable" campaign. Since September 2020, we have been continuously reducing the prices of popular items. We hope this information helps you. Best regards, your M-Infoline team
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