«The quality of the film has significantly declined; it is too thin, tears easily, and sticks together. Additionally, the length has been reduced from 36m to 20m, disappointing many customers.»
«The quality of the film has significantly declined; it is too thin, tears easily, and sticks together. Additionally, the length has been reduced from 36m to 20m, disappointing many customers.»
Why? You can only test, rate and make Migros even better if you're logged in.
Why? You can only test, rate and make Migros even better if you're logged in.
Good morning,
Are you considering changes to the selection of kitchen films and sheets?
I feel that reorganizing the “minor” brands casts them in a somewhat negative light, whereas otherwise (even within the kitchen section itself) I believe the current arrangement—though it could be refined—has its own logic and order.
I would recommend reviewing the quality of the thin plastic wrap and, in general, adopting a more inspired (more pop?) design that clearly distinguishes one product from another (specifically, No. 11 is a good product, but it’s hard to tell it apart from the much-criticized version).
Thank you
Hello A-Migros, thank you very much for your detailed feedback. As part of a comprehensive review of our product range, we have decided to transition the Tangan brand to our umbrella brand, Migros Kitchen & Co., starting in July 2024. In this process, we have taken special care to preserve the qualities that customers appreciate in these products or, thanks to the valuable feedback from our customers, to improve them in specific ways.To ensure high brand recognition, the product numbers remain unchanged.
Initially, the new packaging was introduced without images. Thanks to constructive feedback from our customers, starting in fall 2025, the packaging will feature appealing presentation suggestions. This ensures greater visual recognition on the shelves and makes it easier for customers to find what they’re looking for.
Have you already found a package with the new design? It’s possible that remaining stock with the previous design is still available.
We welcome your feedback regarding food wrap No. 11 and No. 10. In your opinion, what would be a more intuitive and customer-oriented way to differentiate between the thin, standard No. 11 film and the thicker, odor-blocking No. 10 variant? Your ideas help us further refine our products to meet the needs of our customers. We look forward to your feedback! Best regards, Your M-Infoline Team
Good morning,
Thank you for your detailed response.
Actually, lately I’ve been using film No. 10, not No. 11 as I wrote, as well as an earlier version (No. 11 or No. 79) that was much less convenient and seemed thinner.
I find that the new images you’ve introduced are helpful to consumers, compared to when I purchased the two films. Perhaps a different background color on the packaging could also help with recognition.
In any case, if the price difference is justified not only by odor protection but also by thickness—and thus easier cutting and folding—I think this should be clearly indicated alongside the other feature.
Thank you again for your attention
Hello A-Migros, thank you very much for your feedback and your dedication. We have forwarded your comments to the relevant department so that they can continue to monitor these issues closely. We really appreciate your dedication! Best regards, Your M-Infoline team
Why? You can only test, rate and make Migros even better if you're logged in.
When will Migros respond to the poor product reviews?
Hello Fudiweggli, thank you for your inquiry. We take customer feedback very seriously, especially in the case of product changes, and react accordingly - which is justified. In this case, we have already initiated specific measures. As soon as the plan has been finalized, we will be happy to provide you with the details. Best regards, your M-Infoline team
Why? You can only test, rate and make Migros even better if you're logged in.
Good morning,
Are you considering changes to the selection of kitchen films and sheets?
I feel that reorganizing the “minor” brands casts them in a somewhat negative light, whereas otherwise (even within the kitchen section itself) I believe the current arrangement—though it could be refined—has its own logic and order.
I would recommend reviewing the quality of the thin plastic wrap and, in general, adopting a more inspired (more pop?) design that clearly distinguishes one product from another (specifically, No. 11 is a good product, but it’s hard to tell it apart from the much-criticized version).
Thank you
Hello A-Migros, thank you very much for your detailed feedback. As part of a comprehensive review of our product range, we have decided to transition the Tangan brand to our umbrella brand, Migros Kitchen & Co., starting in July 2024. In this process, we have taken special care to preserve the qualities that customers appreciate in these products or, thanks to the valuable feedback from our customers, to improve them in specific ways.To ensure high brand recognition, the product numbers remain unchanged.
Initially, the new packaging was introduced without images. Thanks to constructive feedback from our customers, starting in fall 2025, the packaging will feature appealing presentation suggestions. This ensures greater visual recognition on the shelves and makes it easier for customers to find what they’re looking for.
Have you already found a package with the new design? It’s possible that remaining stock with the previous design is still available.
We welcome your feedback regarding food wrap No. 11 and No. 10. In your opinion, what would be a more intuitive and customer-oriented way to differentiate between the thin, standard No. 11 film and the thicker, odor-blocking No. 10 variant? Your ideas help us further refine our products to meet the needs of our customers. We look forward to your feedback! Best regards, Your M-Infoline Team
Good morning,
Thank you for your detailed response.
Actually, lately I’ve been using film No. 10, not No. 11 as I wrote, as well as an earlier version (No. 11 or No. 79) that was much less convenient and seemed thinner.
I find that the new images you’ve introduced are helpful to consumers, compared to when I purchased the two films. Perhaps a different background color on the packaging could also help with recognition.
In any case, if the price difference is justified not only by odor protection but also by thickness—and thus easier cutting and folding—I think this should be clearly indicated alongside the other feature.
Thank you again for your attention
Hello A-Migros, thank you very much for your feedback and your dedication. We have forwarded your comments to the relevant department so that they can continue to monitor these issues closely. We really appreciate your dedication! Best regards, Your M-Infoline team
Why? You can only test, rate and make Migros even better if you're logged in.
When will Migros respond to the poor product reviews?
Hello Fudiweggli, thank you for your inquiry. We take customer feedback very seriously, especially in the case of product changes, and react accordingly - which is justified. In this case, we have already initiated specific measures. As soon as the plan has been finalized, we will be happy to provide you with the details. Best regards, your M-Infoline team
Why? You can only test, rate and make Migros even better if you're logged in.
