7 questions
In what way are these flakes more whole grain than e.g. these: https://migipedia.migros.ch/en/104223300000? I hope it's not the case that both are equally whole grain, but only the more expensive (although foreign) product is labeled as such to pretend added value?
Hello Hartobar, thank you for your post. All our oat flakes are wholemeal quality. This is stated in the product description before the ingredients. We are aware that the name can be confusing, as it is not on the Swiss oat flakes, and we will endeavor to rectify this as soon as possible. The aha! product is not more expensive because it is labeled "whole grain", but because it is gluten-free. The production of gluten-free oat flakes is more complex and more expensive than that of conventional oat flakes. This is due to several factors: 1. cultivation and harvesting: Oats are naturally gluten-free, but can absorb gluten during cultivation and harvesting through cross-contamination with gluten-containing grains such as wheat, barley and rye. Therefore, special growing conditions must be applied to gluten-free oats to prevent cross-contamination. This may mean that separate fields must be used or that the oats are harvested at times when there are no gluten-containing grains nearby. 2. processing: Cross-contamination must also be avoided during processing. This may mean that separate machinery and equipment are required or that the machinery must be thoroughly cleaned before the oats are processed. 3. testing and certification: To ensure that the final product is truly gluten-free, the oats must be tested. In addition, manufacturers must obtain certification confirming that their product is gluten-free. Best regards, your M-Infoline team
You write "we will endeavor to rectify this promptly". Has this been done?
Hi Hartobar, thank you for your request. Such changes take time. Thank you for your attention. We have taken your comments into account for the next packaging revision. We will make this adjustment at the next possible opportunity. Best regards, your M-Infoline team
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Why can't I find it every time I shop at the Migros in Pully, which is quite a large Migros after all? I can only eat gluten-free and lactose-free products, or even no dairy products and not even lactose-free.
Hello Nath747, thank you for your inquiry. We are delighted that you like our wholegrain oatmeal. Given your description, we understand why you can't do without this product in Pully. Stocks can change quickly. To make sure your trip to the store isn't in vain, we recommend you check availability by clicking on this link. If the number of packs is rather small, it may be worth contacting the sales outlet by telephone. They may be able to set aside a few copies for you. We'll be happy to look up the telephone number for you. It's 058 573 58 00. Sincerely, your M-Infoline team
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Unfortunately, these gluten-free oat flakes are not available at the moment. When will they be available again?
Hello Angela_87, the wholemeal oat flakes are expected to be available again at the end of April. Best regards, your M-Infoline team
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Hello, I'm wondering about the details on the pack: "gluten-free" "with oats" "wheat-free". There's another clarification on the pack: "Recommendations for people suffering from coeliac disease: in agreement with the doctor, gradually introduce gluten-free oats into a gluten-free diet". Does this mean that it's "simply" the risk of contamination with wheat gluten that has been ruled out? Because it's well known that people who are intolerant to wheat gluten are also intolerant to oat gluten. So the question is: Do these flakes contain oat gluten? Thank you in advance for your answer!
Hello MrsFlocons, normal oat flakes are not suitable for people with celiac disease, as the risk of contamination is relatively high. As oats are classified as a gluten-containing cereal in the Swiss Food Ordinance, there is no indication of traces on normal oat flakes. aha! Bio oat flakes (1042.070) have the particularity of not being contaminated with gluten-containing cereals (e.g. wheat, spelt, rye, barley, etc.). For this reason, they can be designated as gluten-free. Products bearing the aha! quality label for "gluten-free" have a maximum residual gluten content of 20 mg/kg, in line with legal requirements. According to current Swiss recommendations, most people can include small quantities of oats in their diet. The only suitable oats, however, are those that have not been contaminated by wheat, spelt, rye or barley. Maximum recommended daily amounts: 25 g for children and 50 g for adults. Controlled introduction under medical supervision is recommended. With best regards, your M-Infoline team
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Guest
Hello, are these oat flakes already pre-cooked (e.g. steamed)? What is the entire manufacturing process? Are the nutritional indications given after all the various processes and therefore just before the consumer buys the product? Thank you for your answers. Have a nice day!
Hello MonsieurFlocon, thank you very much for your inquiry about oat flakes. The manufacturer hulls, cleans and cuts the oats immediately after delivery. The oats are then steamed, compressed and dried before being packaged. Nutritional values refer to the packaged product, ready for consumption. Best regards, your M-Infoline team
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Food law stipulates that the origin must also be declared in online retail (i.e. LeShop). This is not the case with this product.
Guest
Where were the oats grown?
. Hello ninja257, thank you for your question. The oats are grown in Germany or Denmark. Best regards, your M-Infoline team
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