2 questions
M-Plast Pansements Comfort 10pce I bought 2 packs of this article yesterday. When I was putting my groceries away, I noticed that there were only 8 pieces inside the 2 boxes and not 10 as mentioned! What should I do?
Hello Cerise50, thank you very much for your message. To enable us to make further clarifications on your behalf, please provide us with the following information:
- minimum storage date
- batch or lot number
The batch or lot number is usually found next to the product's best-before date and begins with 8. Thanking you in advance for your valuable support, we wish you a wonderful weekend. Best regards, your M-Infoline team
Hello The lot number for these 2 boxes is 9405565 and the best before date is 2027-09-12.
Hi Cerise50, thank you very much for your feedback and for the photo you sent us later. We really appreciate your help. Thanks to the data provided, we were able to trace the transformation process precisely. We have found no evidence of inconsistencies in the samples from the same production run or in the related production protocols. Given these results, we cannot explain why the boxes contained an insufficient number of dressings. As an immediate measure, we are subjecting the entire value chain to a thorough examination. Should we identify a concrete trigger, we will make the necessary changes immediately. We apologize for any inconvenience caused. We will be happy to contact you privately to propose a solution. Best regards, your M-Infoline team
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The predecessor product M Plast Sensitive was produced in Poland. Where is the production site for the new M Plast Comfort and are there any plasters at Migros that are produced in Switzerland?
Hello Peti088, the M-Plast Comfort are also produced in Poland - you will find this information on the packaging. In Switzerland, we manufacture the following products: M-Plast gauze compresses (520356300000), M-Plast gel compresses (520352100000) and the elastic support bandage (52035230000). Best regards, your M-Infoline team
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