7 questions
Taste rancid, expired. I wonder what's going on? Schümli, 14.12.24 2018132426 10:20
Hello Gassolina, thank you for your feedback and for the photo. We regret that our Schümli gave you cause for complaint.
We have carefully checked the sensory deviations you described in the Schümli with the lot number 2018132426 and the expiration date 14.12.2024. Our production records do not show any deviations, but we were able to detect a similar perception at certain points when tasting the retained samples.
During production, we grease the oven belt to prevent the baked goods from sticking. We suspect that the belt grease caused the deviating sensory perception.
We informed the people responsible about your report and sensitized our employees again in order to prevent such incidents in the best possible way in the future.
We will contact you privately about this. Best regards, your M-Infoline team
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Does this product contain alcohol of any kind? Ethanol or in the carrier substances? The ingredients say natural vanilla flavor. Is it completely alcohol-free?
Hello anonymous5252, the vanilla flavoring in this product is ethanol-free, so it is completely alcohol-free. Best regards from the M-Infoline team
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is there anything else like this apart from schümli?
Hello rastivonhagen, thank you for your inquiry and your interest in our products. Do we understand correctly that you are looking for another fluffy protein cookie? We can recommend the various meringues, Choc Midor Pralino (article number 1101.350) or M-Classic Japonais (article number 1101.394). Best regards, your M-Infoline team
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How do you do? Can you tell me where the eggs from which the protein powder is made come from? Kind regards
Hello BlackCat, thank you for your inquiry. The protein powder comes from Italy. Best regards, your M-Infoline team
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Couldn't the Schümli be made without cocoa butter?
Hello suppenteller, unfortunately this is not possible. We use Couverture Nobile in this recipe. If you add chocolate, couverture or cocoa powder, cocoa butter is automatically included. Cocoa butter is the fat content of the cocoa bean, which in turn carries flavor and is responsible for the viscosity. We wish you lots of Schümli enjoyment! Best regards, your M-Infoline team
With cocoa ingredients there is no Schümligenuss for me ? But thanks for the information.
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Hello. I bought two packs within a short period of time, and the inside of the Schümli also had a soft or chewing gum-like consistency. I was wondering whether the recipe or the manufacturing process had been changed (lot no. L0217)
Hello snununez, we are sorry that your Schümli did not taste as usual. We haven't made any changes and the tested samples from the same LOT show no deviations. We assume that the system settings had to be optimized at the start and therefore they are not quite up to standard. The affected bags should have been sorted out. We have taken appropriate measures so that this can be avoided as far as possible in future. Thank you again for your comments and we assure you that we will do everything in our power to ensure that only flawless quality is sold. Best regards, Your M-Infoline Team
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Hello, we opened a pack of Schümli yesterday, which were already a bit soft, as if they were standing around open. The same thing happened to a colleague a few weeks ago. Has something been changed in the recipe?
Hi Nibs, we're sorry that the Schümli no longer tasted fresh. Could you give us the lot number and the best-before date? Then we can check whether something went wrong during production. Best regards, your M-Infoline team
I no longer have the number of the first pack, but I bought another pack on Saturday and opened it today. However, these are also like this. LOT no. L0506 (04.01.17) Have you been able to check this in the meantime?
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