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4 questions
2 years ago
Edited
Hello Ml. L12001 or L12Q01 tastes like dog food, very sticky. Has there been a recall or an incident?
2 years ago
Hello PatJ, thank you for your message. We appreciate you bringing to our attention a discrepancy you noticed with two cans. Given your description, we understand why consuming the product raised questions. It was therefore all the more important for us to determine the cause of the unusual taste. The in-depth investigations with our specialist department took some time. We are sorry that we are only now getting back to you. We would like to inform you of the results of our investigations below: Based on your message, we examined the production protocols. We found no deviations from the conventional manufacturing process. The processing was compliant. In view of the available data, we rule out a general production error. Nevertheless, we have a suspicion regarding your description: Based on our experience, we suspect that the two containers were slightly damaged. This led to oxidation. In retrospect, it is no longer possible to trace where in the value chain this occurred. As an immediate measure, we asked all areas involved to ensure proper handling. We are continuing to pursue the issue step by step. After all, our aim is for our M-Classic lentils with bacon to provide moments of enjoyment. We apologize for any inconvenience caused. We hope you will give us another chance to convince you of the impeccable quality. Best regards, your M-Infoline team
2 years ago
Hello rohrbach1954, thank you very much for your message. How nice that you like the product! The department managers were delighted to hear your praise. We wish you many more unforgettable moments of pleasure! Best regards, your M-Infoline team
3 years ago
Have you changed anything, it used to be a good portion of stew, now it's a soup with a lot less water?
3 years ago
Hello Beninique, thank you for your message. We have not made any adjustments to the recipe. In order to determine the cause of the discrepancies you have described, please let us know the best-before date and the batch (starting with L). Best regards, your M-Infoline team
3 years ago
Hello Beninique, thank you very much for your feedback. Your concern is important to us. The clarification with our specialist department took some time. We are sorry that we are only getting back to you now. Thanks to your information, we were able to test samples from the same production series. Whether the can was nevertheless weighed at the correct weight or was mistakenly put back on the conveyor belt cannot be ascertained afterwards. We apologize for the inconvenience caused. We have informed all departments involved about your message and asked for more care to avoid incidents of this kind. We hope that your experience with our products will be positive again in the future and that you will give our lentils with bacon another chance. Best regards, your M-Infoline team
Guest
11 years ago
I was actually looking for the canned lentils WITHOUT bacon. It contains 'spices'. And what exactly does this 'spice' actually contain or what is its composition?
Thank you!
11 years ago
Hello guest
Thank you for your inquiry.
We are unable to provide you with detailed information about the spice ingredients due to recipe confidentiality. We hope for your understanding.
See you soon in your Migros.
Best regards from the M-Infoline team
Guest
11 years ago
Thanks for the answer. I meant is the spice vegetable, animal or something synthetic like flavor enhancer or something? The word 'spice' is just a bit vague to me, hence my question. I'm not clear on what can and can't be considered a spice. I don't want to know the actual recipe itself.
11 years ago
Hello guest
We have checked with our supplier.
The term "spice" refers to pepper. No animal or synthetic substances are permitted under this term
We hope this information is helpful and wish you a pleasant late summer.
Best regards from the M-Infoline team
Guest
12 years ago
have known the product for over 50 years - unfortunately the recipe was changed a few months ago. What a shame - it no longer tastes the same.
12 years ago
Hello guest
We regret that you no longer like the new recipe. It is true that a change was made about a year ago. The production process has also been changed slightly so that the core temperature is higher when the can is sterilized. This is a process step that guarantees food safety. The lentils with bacon are slightly softer as a result.
Best regards from the M-Infoline team