4 questions
I already have 2x rice beetles in it, is there something wrong with the production or something?
Hello Jenni87, thank you very much for your message. We are sorry that you have made such discoveries. We apologize for the inconvenience caused. To enable us to investigate your report properly, please send us the best-before date and the batch number (a combination of letters and numbers close to the best-before date) via the contact form. This information will enable us to trace the manufacturing process precisely. Best regards, your M-Infoline team
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I have a question about preparation. Jasmine rice is usually prepared completely differently than indicated on the packaging. Normally, the rice is first washed and then cooked in a little water for about 20-30 minutes on a low heat (all the water is absorbed by the rice). Here, however, it is recommended to cook the rice for 10 minutes in one liter of water. Can the preparation really be completely different or is this simply not real jasmine rice?
Hello asyo, thank you for your message. The cooking time and the recipe that we advertise on the packaging are recommendations. We have chosen a simple recipe to prepare this rice, which is suitable for both beginners and professional chefs. In the past, we have always received feedback from customers that there is still some water left in the pan. Best regards, your M-Infoline team
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Why is this rice still being advertised even though it is no longer available anywhere? Not even in larger stores! I now buy it from the competition. Demand doesn't seem to be a problem there...
Hi Himbeersirup007, thank you for your post. The rice is still available in our range, but can only be found in large stores. Best regards, your M-Infoline team
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It can't be that an M-Classic article is hardly available anymore! Now you only have the choice between organic or organic - Fairtrade! Yet M-Classic should be represented in the standard range. The basmati rice is stocked 4 times. If I, as an M-owner, had the opportunity to change something, then the jasmine rice would be available again as M-Classic in all stores (as before).
Hello ojeminee, thank you for your question. This rice is only available in the larger Migros stores in German-speaking Switzerland. This is because demand is relatively low. We ask for your understanding. Best regards, your M-Infoline team
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